Do you have strong communication skills and enjoy working both independently and as part of a team? Are you comfortable working independently whilst also contributing effectively as part of a supportive team? Are you enthusiastic and passionate about ensuring concessionary schemes are used fairly, lawfully, and for the benefit of those who genuinely need them?
We have an exciting opportunity to join Brighton and Hove City Council’s Parking Fraud team as an Enforcement and Investigations Officer, playing a key role in protecting public funds and supporting the integrity of concessionary schemes across the city.
The role combines enforcement, investigation and public engagement, offering the chance to make a meaningful difference while working closely with colleagues, partners, and the wider community.
Job Introduction
We are looking for an enthusiastic and motivated individual to work within our busy Parking Service. Brighton and Hove City Council is committed to protecting public resources and ensuring concessionary schemes remain accessible to residents who need them most. We are recruiting Enforcement and Investigations Officers to support our work in preventing and addressing the misuse of Concessionary Travel Bus Passes and Blue Badges.
These roles are a key part of the council’s approach to tackling fraud in a fair, proportionate and lawful way. You will work directly with members of the public, partners and colleagues across the council to uphold compliance while demonstrating professionalism, integrity and respect in all interactions.
About the Role
Reporting to the Senior Enforcement and Investigations Officer, you will investigate suspected misuse and fraud involving Blue Badges and Concessionary Travel Bus Passes. The role includes on-street inspections, on-board bus enforcement, evidence gathering, and joint working with Sussex Police, bus operators, and enforcement contractors across the city and wider Sussex area.
You will assess evidence, investigate offences, and determine proportionate outcomes in line with legislation and council policy. Outcomes may range from prosecution or Community Resolution to warnings or no further action. You will be responsible for preparing high-quality case files, including witness statements and evidential material suitable to use in court.
The post involves both covert targeted investigations and high-visibility deterrent activity on action days. You will regularly engage face-to-face with offenders, concession holders, members of the public, elected members, and partner organisations, often in contentious or high-pressure situations.
You will also represent Brighton and Hove City Council at court when required and contribute to joint enforcement operations. Keeping up to date with relevant legislation, guidance, and best practice is a key part of the role.
About you
Ideally, you will have experience working in a regulated environment, with the ability to apply legislation fairly, consistently, and proportionately. You will be confident making decisions under pressure and able to record accurate, detailed evidence in real time.
Strong communication skills are essential, along with the ability to remain calm, professional, and tactful when dealing with difficult or distressed members of the public. You will be comfortable working outdoors for most of the time and for extended periods, in all weathers, and across large areas.
A good understanding of equality, inclusion, and health and safety responsibilities is required.
Additional Information
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The role involves regular lone working
- Flexibility is required to attend court hearings
- Weekend and out-of-hours working forms part of a rota
- The council is committed to equality, diversity, and inclusion and welcomes applications from all sections of the community
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, female or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Why work for us?
As a council, we want to:
- be connected
- be confident
- be innovative and creative
- be diverse and inclusive
- be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.
How to apply
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
AI advice for candidates
We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.
We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.
All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
