Fancy yourself working for Age UK Wyvern? We have a vacant position available for you to join our existing team of dedicated staff.
Closing Date: 29th August 2026
Interview date: Week commencing 1st September 2026
Please note this is a full-time position working 5 days out of 7, weekend availability is required.
Due to the anticipated high volume of applications, we reserve the right to close this vacancy early. We therefore encourage you to submit your application as soon as possible.
Job Purpose
The Retail - Shop Manager will report directly into the Retail Commercial Manager and lead a team of Retail – Assistant Shop Manager(s) and Volunteers within our retail portfolio. You will manage the day-to-day operations of the store and team ensuring customer excellence. You’ll be proactive and motivated and understand the importance of working collaboratively to achieve Retail’s strategic direction of travel to increase profitability, grow gift aid contribution and overall financial contribution within your store to support the wider organisation.
You will positively promote Age UK Wyvern within your local community to gain volunteer support & grow Stock Donations.
Commercial and Operational Focus
In conjunction with the Retail Commercial Manager & whole store team
Ensure commercial decision-making creating window displays and instore merchandising following Merchandising Guidelines available.
Ensure the store is kept fully stocked following guidelines set by Retail Leadership Team.
Ensure high levels of customer service are delivered by all store team following the Age UK Wyvern Retail Service Standards.
Ensure you and the shop team keep the shop floor and back areas clean and tidy following the Weekly cleaning schedule.
Have a solid understanding and hold on your shops budget/targets and communicate to store team to drive results.
Use tools provided to report on weekly sales data & KPIs to Retail Leadership Team and in your absence ensure the Assistant Manager is aware of the data to feedback.
Demonstrate proficiently on the tilling system both front and back of house within store to support meaningful commercial decision making.
Accept & process all donations following the pricing guidelines & relevant policies. Training and supporting your whole store team in understanding the importance of following this.
To ensure effective stock control procedures are in place and followed to monitor stock levels and undertake regular stock audits of New Goods.
Use space to sales data to increase density and volume in your store and effective store layout.
Ensure you have the right stock package available and promote local opportunities to encourage donations.
Actively promote Gift Aid within your store to increase contribution and ensure volunteers are knowledgeable on this and its benefits to the wider organisation and inform donors.
As part of digital transformation, actively use tools available to you and reach out for support if needed.
Working cross organisationally actively promote fundraising campaigns instore and organise your own instore fundraising activities.
People Interaction
Actively promote Volunteering opportunities at Age UK Wyvern and manage the recruitment & training of Retail Volunteers through the Volunteer Journey using charity tools provided and support from Volunteer Engagement Manager.
Ensure you continually prepare 4 weeks’ minimum worth of staff & volunteers rotas using relevant tools/platforms, ensuring cover is arranged for all team members annual leave and cost controls in place around payroll spend.
Ensure all store team demonstrate excellent customer service skills following our Retail Service Standards.
Recognise that communication is key and regularly check emails and teams chat throughout the day. Ensuring you reply by deadlines given and all communication is delivered to wider store team that may be relevant.
Ensure you and your store team live the Age UK Wyverns values & behaviours.
Compliance & Risk
Adhere to all Age UK Wyvern policies and procedures to safeguard on compliance.
Ensure yourself and your store teams mandatory training including e-learning is completed on time.
Ensure you follow the Retail Operations Toolkit to aid in consistent Retail best practise.
To attend & complete all areas of Retail training, eLearning and team meetings as requested.
Ensure compliance within all Retail Operations following company Policy, Procedures & legal legislation.
To ensure the stores weekly, monthly, yearly Health & Safety checks are completed and any issues reported straight away using relevant toolkits/platforms to monitor and record.
Take ownership and escalate any store complaints to Retail Leadership Team.
Ensure store processes are followed to enable GDPR compliance, flagging breaches as or if they occur.
Ensure strong awareness and understanding of Safeguarding within Retail.
To protect brand and reputational risk, ensure that all teams are aware of our customer service policy, Retail Service Standards and are actively delivering exceptional service levels.
Ensure all daily banking is processed and cash management procedures are followed to reduce risk.
Other Responsibilities
Be available to travel and work additional hours to cover Annual Leave & Sickness within your store and support other stores.
Attend all meetings for training/development/networking.
Support on store fundraising, volunteer recruitment events and opening/closing of new stores.
To undertake a Disclosure & Barring Service (DBS) Check in line with Age UK Wyvern Policies.
To undertake any reasonable requests by Retail & Senior Leadership Team to support the operational needs of the business and commensurate with the grading of the post.
Please note
This job description cannot cover every issue or task that may arise within the post at various times and
the post-holder will be expected to carry out other duties from time to time which are broadly consistent with those in this document. This job description does not form part of the contract of employment.
To apply, please submit an up-to-date CV together with a covering letter outlining how your skills, experience and knowledge meet the requirements of the role to [email protected].
Pay: £25,740.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
Work Location: In person
