FM Conway is currently recruiting for a professional, organised, and customer-focused Business Support Administrator to join our Central Services division based at our head office in Sevenoaks, Kent. This is a fantastic opportunity to become part of a collaborative shared service team that provides essential administrative support across the business, helping our operational teams focus on delivering outstanding services to our customers.
As our Business Support Administrator, you will play a key role in delivering efficient, accurate, and professional support across a variety of business-critical processes
.The duties of the Business Support Administrator will include:
- Processing Electronic Timesheet System (ETS) data for employees and subcontractors, ensuring information is entered accurately and within agreed service levels
- Managing subcontractor onboarding and offboarding processes through Oracle, including conducting and verifying Right to Work checks and maintaining accurate records
- Supporting the management and coordination of the company's Pre-Qualification Questionnaire (PQQ) process, ensuring submissions are completed accurately and on time
- Managing and responding to shared inboxes, prioritising requests and providing excellent customer service to internal and external stakeholders
- Reconciling annual leave records across Oracle HR, ETS and iCON systems, identifying discrepancies and maintaining accurate employee records
- Producing and analysing ETS exception reports to identify payroll and t
What skills and experience do you need?
We are seeking a professional, confident, and experienced Business Support Administrator to join our team. The ideal candidate will thrive in a fast-paced environment and be comfortable communicating effectively with a wide range of stakeholders - whether over the phone, via email, or in person. To succeed in this role, you will need a strong customer service focus, exceptional attention to detail, and the ability to work both independently and collaboratively as part of a team.
What benefits will you receive?
As our Business Support Administrator, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant.
A brief introduction to FM Conway and Central Services Division
FM Conway business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
The Central Services division at FM Conway is a key support function that underpins the effective operation of the entire business. It brings together several core areas, including Business Support, Recruitment, Customer Care, Equity and Diversity & Inclusion (EDI) to ensure that both our internal teams and external stakeholders receive a consistent and high-quality service. From delivering professional administrative support and managing end-to-end recruitment processes, to resolving customer queries and driving forward our commitments to inclusion and community impact, Central Services plays a strategic role in promoting operational excellence and supporting the company’s values. With a strong focus on collaboration, service delivery, and continuous improvement, the division is integral to FM Conway’s ongoing success and reputation.
So, if you would like to join the team as our Business Support Administrator then please click apply today, we’d love to hear from you!
Closing Date: 12/06/2026
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities, and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy
At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We look forward to receiving your application!
