IT Hardware & AV Technician – £41,200 - £45,000 – Permanent
Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
Our guaranteed independence means we’re free to:
You’ll join our Workplace Technology team, an encouraging, collaborative group passionate about crafting a smooth, empowering experience for everyone in our offices. We ensure colleagues have the tools, spaces, and technology needed to perform their best work in a modern hybrid environment. Partnering closely with Digital Workplace, Facilities, People & Culture, Security, and trusted technology partners, we provide reliable, intuitive, and high-performing workplace services. Our team supports everything from meeting room technology and AV systems to end-user devices and on-site assistance. We play a vital role in keeping offices running efficiently and helping colleagues feel prepared for success every day.
Could you be the next IT Hardware & AV Technician we’re looking for? Are you?
Experienced in providing support for laptops, mobile devices, Apple hardware, and workplace AV technologies in a fast‑paced environment.
Calm, methodical, and committed to organized procedures, with the ability to remain effective under pressure.
Qualified with ITIL Foundation (v3/v4) and CompTIA A+, or able to demonstrate equivalent knowledge and experience.
Familiar with maintaining asset management tools, including keeping records accurate, up to date, and compliant with internal processes.
You’ll be a visible and trusted presence in the office. You’ll offer hands-on support that helps colleagues stay productive and confident with their technology. You will provide proactive service ownership and respond quickly to problems, ensuring workplace technology remains reliable, user-friendly, and ready for important moments.
Deliver high‑quality support across walk‑up, phone, remote, and in‑person channels, resolving hardware, AV, and connectivity issues with a calm, customer‑focused approach.
Provide assistance, upkeep, and resolve issues for end‑user hardware and peripherals, including laptops, mobile devices, printers, and related equipment.
Set up, test, and optimise meeting rooms and hybrid collaboration spaces, ensuring AV systems, room controls, and event setups run efficiently.
Take a preventative approach through routine checks, monitoring, desk setup support, office moves, and basic network patching activities.
Deliver joiner, mover, and leaver services, managing the full lifecycle of end‑user devices from build and deployment through refresh, repair, and secure disposal.
We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application.
We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email [email protected]. Please note we only accept applications via email if an adjustment has been agreed.
Diversity, Equity, and Inclusion
At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.
