Job Title: Senior Move Manager
Location: Pride Park
Brand: LRG
Salary: up to £30,000 per annum
About Us:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities
We are seeking a detail-oriented outgoing Senior Move Manager to manage the critical compliance and administrative pipeline of our tenancies. You will oversee everything from first contact, obtaining ownership documentation, all legal compliance matters relating to the Property, onboarding data, ensuring system accuracy – prepare key information working closely with our move management department to ensure all move ins take place in a timely manner. Communicate with a wide variety of customers, both internally and externally via telephone and other methods. Provide exceptional customer service to provide a seamless move in process.
Key Responsibilities:
Ownership & Compliance:
Risk Management:
Contract Administration:
Platform Management:
Safety & Legislation:
Track, chase, and secure mandatory safety certificates including EICRs, EPCs, and Gas Safety records.
Licensing Oversight:
Financial Accuracy:
Senior Responsibilities
Distribute new work.
Monitor existing cases and provide feedback to TL and HOC.
Train team members to provide up to date and relevant legislation, ensure the team are running in a consistent manner.
Positively contribute to all tasks on the team to ensure New Lets are able to work proactively
What are we looking for:
Software Proficiency: Direct, hands on experience using bespoke software would be great but not essential.
Attention to Detail: Exceptional data entry accuracy for financial and legal records.
Communication: Assertive and professional communication style to chase outstanding certificates and documents via telephone and alternative methods.
Deadline and SLA’s work under pressure in a fast-paced environment to ensure all service level agreements and deadlines are met.
Objection Handling working proactively to manage objections.
Problem solving the ability to problem solve and provide feedback
Previous industry knowledge would be preferable but not essential, training can be given to the right candidate.
Enthusiasm and passion for detail and delivery is key.
You must have great phone skills, be able to problem solve and provide feedback to clients.
Build rapport and relationship with internal teams and external clients.
What we can offer you:
Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment
Benefits:
Competitive base salary and Commission structure
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
