Location: Cinderford, GL14 3J (Office Based)
Salary: Competitive base salary + Commission + Benefits
Reports To: Sales Manager / Managing Director
About Dock Solutions Ltd:
Dock Solutions Ltd is a leading UK manufacturer and supplier of industrial doors, loading bay equipment, and associated services. With a strong reputation for innovation, reliability, and customer satisfaction, we deliver high-performance solutions to businesses across sectors including logistics, warehousing, manufacturing, and retail.
Job Summary:
The role is primarily focused on following up after PPM (Planned Preventative Maintenance) visits and emergency call-outs, identifying any additional work required, preparing and raising quotations, and following these opportunities through to completion.
This is a hands-on role that would suit someone who is responsive, hardworking, organised and keen to learn. Previous sales experience is beneficial, but attitude and willingness to develop are just as important.
Key Responsibilities:
· Review reports from PPM visits and breakdown call-outs to identify potential sales opportunities.
· Prepare and raise accurate quotations for remedial works, repairs, replacement parts and other services.
· Follow up quotations with customers in a timely and professional manner.
· Liaise with engineers and internal teams to ensure quotations accurately reflect the work required.
· Communicate with customers by phone and email to answer queries and progress quotes.
· Maintain regular contact with customers and build strong working relationships.
· Track outstanding quotations and follow up opportunities to maximise conversion.
· Keep customer and quotation records up to date.
· Identify additional sales opportunities within the existing customer base.
· Provide a high level of customer service throughout the quotation and sales process.
· Work closely with the wider team to ensure a smooth process from initial enquiry through to completed work.
Key Requirements:
We're looking for someone who is:
· Responsive – quick to pick up enquiries, respond to customers and follow things through.
· Hardworking – willing to put in the effort to achieve results and support the wider team.
· Organised – able to manage multiple quotations and follow-ups without losing track.
· A good communicator – confident speaking with customers and colleagues over the phone and by email.
· Commercially minded – able to recognise opportunities and understand the importance of converting quotations into work.
· Willing to learn – interested in developing their knowledge of our products, services and industry.
· Reliable and proactive – someone who takes ownership and doesn't need to be constantly chased.
· A team player – happy to work closely with engineers, customers and colleagues across the business.
What We Offer:
- Competitive base salary with commission potential.
- Laptop and mobile phone.
- Full training and ongoing support from an experienced team.
- Opportunities for career growth within a fast-growing business.
- Pension scheme and other company benefits.
Pay: From £25,420.00 per year
Benefits:
Work Location: In person
