Job Overview
We are seeking a dynamic and proactive IT Technician to join our team and drive our technology infrastructure forward! In this role, you will be the frontline support for our organization's IT needs, ensuring seamless operation of hardware, software, and network systems. Your expertise will help create a robust digital environment that empowers employees to perform at their best. This position offers an exciting opportunity to troubleshoot complex technical issues, implement innovative solutions, and contribute to a thriving tech-driven workplace.
Responsibilities
- Provide comprehensive desktop support to end-users, resolving hardware, software, and operating system issues promptly.
- Maintain and troubleshoot computer networks, including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and switches.
- Support and administer Microsoft Windows Server environments, Active Directory accounts, and Microsoft Office applications to ensure optimal performance.
- Manage computer hardware components such as desktops, laptops, printers, and peripherals while coordinating repairs or replacements as needed.
- Utilize tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, and BMC Remedy for incident tracking, asset management, and deployment tasks.
- Assist with software troubleshooting across multiple operating systems including Windows, macOS, and Linux.
- Implement security measures by configuring firewalls, VPNs, and access controls to safeguard organizational data.
- Collaborate with team members to analyze system logs and diagnose network or hardware issues efficiently.
- Support help desk operations by providing exceptional customer service through clear communication and timely resolutions.
Requirements
- Proven experience in IT support or technical support roles with a strong understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations.
- Hands-on experience with Windows Server administration and Active Directory management.
- Familiarity with operating systems including Windows, macOS, and Linux environments.
- Knowledge of network security protocols including firewalls, VPNs, and TCP protocols.
- Ability to troubleshoot software issues related to Microsoft Office suite and enterprise applications.
- Experience managing computer hardware components and performing hardware repairs or upgrades.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
- Analytical mindset with excellent problem-solving skills for diagnosing complex IT issues quickly.
- Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or Cisco CCNA are preferred but not mandatory.
Join us as an IT Technician and become a vital part of a vibrant team dedicated to maintaining cutting-edge technology solutions! Your expertise will help foster a productive environment where innovation thrives—empowering everyone to succeed in today’s digital world!
Pay: £42,000.00-£43,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
- Sick pay
Work Location: In person
