2 months contract with a Local Authority
Job Title: Administrative Support Officer (Part-Time)
Job Purpose
To provide efficient administrative, technical and customer support to the Parks and Greenspaces Service, ensuring the effective day-to-day operation of parks, greenspaces and allotment services.
The postholder will act as a key point of contact for residents, tenants, stakeholders and contractors, maintaining accurate records, supporting service administration, coordinating meetings, and assisting officers in delivering high-quality customer-focused services.
Key Responsibilities
Administrative Support
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Provide comprehensive administrative support to the Parks and Greenspaces team.
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Maintain accurate records, databases, filing systems and service documentation.
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Prepare and process correspondence, reports, forms and other service-related documents.
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Support the organisation of meetings, including scheduling, agenda preparation and minute taking.
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Assist with data entry, record management and general office administration.
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Provide technical administrative support to officers when required.
Customer and Stakeholder Support
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Act as a first point of contact for residents, allotment tenants and stakeholders via email and telephone.
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Respond to routine enquiries and direct more complex issues to the appropriate officer.
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Monitor and manage the Parks and Open Spaces inbox, ensuring timely responses to enquiries.
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Support the administration of allotment applications, waiting lists, tenancy records and site information.
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Assist with parks and greenspace-related enquiries and customer requests.
Team Support
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Liaise with colleagues, contractors, site representatives and external partners as required.
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Provide administrative support to projects, events and service initiatives.
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Assist in maintaining effective communication across the service.
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Provide cover for colleagues during periods of absence where required.
Corporate Responsibilities
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Ensure all work is carried out in accordance with Council policies, procedures and customer service standards.
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Maintain confidentiality and accuracy in handling information and records.
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Promote a positive and professional image of the Council at all times.
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Comply with health and safety, data protection and safeguarding requirements.
Essential Experience
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Previous experience in an administrative, business support or customer service role.
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Experience dealing with customer enquiries in a professional manner.
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Experience maintaining records, databases and documentation.
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Experience using Microsoft Office applications, including Outlook, Word and Excel.
Essential Qualifications
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GCSEs (or equivalent) including English and Mathematics.
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Relevant administrative or business support qualification (desirable).
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Evidence of ongoing professional development (desirable).
Skills and Knowledge
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Excellent organisational and time management skills.
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Strong written and verbal communication skills.
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Good IT skills and confidence using office software and databases.
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Ability to prioritise workloads and meet deadlines.
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Strong attention to detail and accuracy.
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Ability to work independently and as part of a team.
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Professional and customer-focused approach.
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Understanding of confidentiality and data protection principles.
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Knowledge of local government services or parks and greenspaces operations (desirable).
Additional Information
Pay Rate: £16.51 per hour.
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Hours: 25 hours per week.
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Location: Redditch.
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Working Pattern: Part-time (e.g. 3 days per week).
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Working Arrangement: Hybrid (office-based and remote working).
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Occasional flexibility may be required to support meetings, service activities or events.
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Commitment to delivering excellent customer service and supporting team objectives.
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We operate on a bi-weekly payment schedule.
Closing date: Soon – early applications are encouraged
