Job Overview
We are seeking an energetic and detail-oriented Lettings Administrator to join our property management team. In this vital role, you will be the first point of contact for prospective tenants and landlords, ensuring smooth communication and efficient processing of rental inquiries and maintenance issues. Your proactive approach and organizational skills will help facilitate successful lettings, maintain accurate records, and support the overall rental process. This position offers an exciting opportunity to contribute to a friendly, pro-active environment where your administrative expertise will make a real impact.
Duties
- Manage incoming phone calls with professionalism and courtesy, providing clear information to prospective tenants and landlords
- Handle data entry tasks accurately within property management systems
- Coordinate and undertake viewings, appointments, and follow-ups to ensure a seamless rental experience
- Assist with preparing rental agreements, tenancy documentation, and related paperwork
- Record and respond to maintenance issues
- Support the team in upselling additional services or property features to prospective tenants when appropriate
- Maintain organized records of all correspondence, applications, and transaction details
- Provide excellent office support by managing emails, filing systems, and general administrative tasks
Requirements
- Full UK Driving Licence
- Proven experience in office administration or property management support roles
- Strong data entry skills with high accuracy and attention to detail
- Excellent phone etiquette and communication skills to engage confidently with clients and colleagues
- Previous experience in administrative roles within a busy office environment is preferred
- Ability to multitask efficiently while maintaining professionalism under pressure
- A proactive attitude with a desire to learn about the lettings industry and enhance client satisfaction
Join us in delivering exceptional service in a vibrant environment where your organizational talents will thrive!
Pay: £25,420.00-£27,500.00 per year
Benefits:
Work Location: In person
