Overview
We are seeking a dynamic and experienced Assistant General Manager to support the overall operations of our hospitality establishment. The successful candidate will play a vital role in ensuring exceptional guest experiences, maintaining high standards of service, and assisting in the day-to-day management of the team. This role offers an excellent opportunity for career progression within a vibrant and customer-focused environment.
Duties
- Assist the General Manager in overseeing daily operations to ensure smooth and efficient service delivery
- Lead and motivate staff to uphold high standards of hospitality and guest services
- Coordinate with various departments to ensure guest satisfaction and resolve any issues promptly
- Support in managing staff schedules, training programmes, and performance evaluations
- Monitor compliance with health and safety regulations, ensuring a safe environment for guests and staff
- Contribute to the development and implementation of operational policies and procedures
- Handle guest enquiries, feedback, and complaints professionally to enhance overall guest experience
- Assist in ordering supplies, and maintaining cleanliness standards throughout the premises
Experience
- Proven management experience within the hospitality industry or a similar customer-focused environment
- Strong background in guest services with excellent communication skills
- Demonstrated ability to lead, motivate, and develop teams effectively
- Knowledge of hospitality operations, including front-of-house management and service standards
- Previous experience in a supervisory or managerial role is preferred but not essential for highly motivated candidates willing to learn
- A proactive approach with excellent organisational skills and attention to detail
This role is ideal for individuals passionate about delivering outstanding hospitality experiences while developing their leadership capabilities within a supportive team environment.
Pay: £33,000.00-£36,000.00 per year
Benefits:
Experience:
- Management: 1 year (preferred)
Work Location: In person
