Based at our Head Office in Lisburn our customer service team are responsible for delivering excellent customer service and effective solutions to our customers in a timely and professional manner.
Our Customer Service Advisors work closely with Product Coaches and Team Managers to develop and maintain outstanding product knowledge across our wide range of window covering offerings.
We are looking for suitably experienced advisors to join our team.
Hours of work: Monday to Friday 9am to 5pm (37.5 hours per week)
Location: Office based, Lisburn, BT28 2FL
The successful Customer Service Advisors will undertake a structured programme of induction and training from day one, once employees are competent in their role they also regularly receive product training.
As well as a competitive starting rate of pay (£13 per hour), our employees avail from our enhanced benefits package.
ABOUT US
Decora is a family-owned Company creating innovative window covering solutions for the window blind trade. At Decora we manufacture and distribute a wide range of blind types and components and provide wholesale and made to measure solutions.
With sites in Lisburn (NI), Birmingham (England) and Huddersfield (England) the Decora team is made up of around 800 employees. Together we achieved a turnover oh £102 million in 2025.
Decora is proud to be Investors in People and ISO accredited.
MAIN DUTIES AND RESPONSIBILITIES
- Liaise with Customers via telephone and email providing a high level of Customer Service.
- Ensure full accuracy and attention to detail in all interaction with internal/external customers.
- Process orders received via telephone or email, accurately and within specified timelines.
- Adhere to the Company’s internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
- Check stock levels as required and advise customers of alternatives if necessary.
- Ensure extensive product knowledge is maintained.
- Display a flexible and co-operative approach at all times.
- Any other reasonable duties which may be required by management from time to time.
ESSENTIAL REQUIREMENTS
- At least 1 year’s experience in a customer focused role
- Be able to communicate effectively in English, both verbally and in writing
- High level of computer literacy including experience of Microsoft packages
- Strong attention to detail
- Ability to work accurately under pressure and within strict deadlines
- Ability to remain calm and controlled
- Good problem-solving ability and ability to work on own initiative
- Highly customer focused, demonstrating understanding of customer needs and requirements
DESIRABLE REQUIREMENTS
- Proven experience in a similar role
- Experience working in FMCG/manufacturing support environment
- Customer Care Training and/or Telephone skills training
- Experience of order processing, data entry, providing quotations
- Experience of using sales order processing packages / customer databases
Applicants please note: We reserve the right to enhance the above criteria to facilitate shortlisting.
WHAT WE OFFER
- Enhanced annual leave with additional for long service
- Loyalty bonus- annual
- Long service awards
- Paid medical appointment allowance
- Health Shield benefit upon 6 months service
- Discount on company products- up to 50% upon 6 months service
- Vitality leisure corporate discount
- Employee referral scheme
- Life assurance upon 1 years’ service
- Employee recognition schemes
- On-site parking
- Hybrid working opportunities after training- up to 1 day per week
TO APPLY
Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the 'Apply Now' button below.
Closing date: Wednesday, 15th July 2026 at 5pm.
*Applicants should be able to provide proof that they have a right to work in the UK.
**This role is office based in Lisburn, Co Antrim.
***Please note applicants of CSA/03.26 need not apply.
Decora is an equal opportunities employer and is committed to supporting an inclusive workplace. Should applicants require adjustments during the application and/ or interview process please reach out to our Recruitment Team via phone or email.
Recruitment agencies please note: Where recruitment agency assistance is required our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Benefits:
- Additional leave
- Casual dress
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
Experience:
- Customer service: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Lisburn BT28 2FL (preferred)
Work Location: In person
