Job Title: Customer Service Liaison / Administrator
Location: Wigan (Office-Based)
Company: Mint Northwest Ltd
Job Type: Full-time, Permanent
Hours: 8:00 AM – 4:00 PM, Monday to Friday
Salary: £12.75 – £13.50 per hour
About Us
Mint Northwest Ltd is a proud, family-run business based in Wigan. We specialise in delivering vital adaptation projects for local authorities across the North West region. We take immense pride in our work, which directly improves lives and supports our local communities.
The Role
We are seeking a friendly, reliable, and highly organised Administrator to join our close-knit team. As the first point of contact for our business, you will play a crucial role in keeping our office running smoothly, resolving client issues, and assisting with important regional council tenders.
Key Responsibilities
- Tender Support: Assist with the administration and preparation of new local authority tenders and contract bids.
- Customer Service: Answer and manage phone calls, emails, and enquiries professionally.
- Issue Resolution: Handle first-line client complaints with empathy, patience, and professionalism.
- Diary Management: Schedule appointments and efficiently organise team diaries.
- Office Support: Handle general administrative tasks including photocopying, scanning, and digital filing.
- Team Collaboration: Provide versatile administrative support across various departments as needed.
What We Are Looking For
- Experience: Proven experience in administrative roles, with any exposure to tender or bid preparation being highly advantageous.
- Core Skills: Strong problem-solving abilities and the capability to handle complaints calmly.
- Tech Skills: Good working knowledge of Microsoft Office (Word, Excel, and Outlook).
- Attributes: Strong attention to detail, excellent communication skills, and absolute confidentiality.
- Work Ethic: A reliable team player who confidently uses their own initiative to manage daily tasks
Pay: £12.75-£13.50 per hour
Benefits:
- Casual dress
- On-site parking
Experience:
- Customer service: 7 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Wigan WN1 3DP (preferred)
Work Location: In person
