ZEISS is technology and innovation. Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.
As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.
We're looking for a Quality Analyst to join us in Birmingham on an 18 month FTC. At ZEISS Vision Care, we're the branded leader in ophthalmic lenses, developing premium products that help millions of people around the world see more clearly every day. Driven by innovation and a passion for excellence, we continually invest in research, education and continuous improvement to shape the future of vision care.
Your Role
As a Quality Analyst, you will play a key role in ensuring product quality and customer satisfaction by resolving quality issues efficiently and identifying their root causes. Working closely with Operations and wider ZEISS teams, you will analyse product and process performance, implement corrective actions, and support continuous improvement initiatives that enhance quality, reduce waste and improve operational efficiency.
The role of Quality Analyst will involve:
- Assessing technical rejects and order-related quality issues, determining the most effective resolution within agreed service levels.
- Performing structured root cause analysis on non-conformances, customer complaints and process deviations.
- Identifying trends in defects and quality performance using SAP and other reporting tools to drive corrective and preventive actions (CAPA).
- Collaborating with Production, Team Leaders and Training teams to implement process improvements and support key operational KPIs.
- Conducting quality audits, providing technical guidance to operational teams, and maintaining compliance with Health & Safety and quality standards.
Your Experience
- Minimum of 3 years' experience within the optical lens or frame industry (including surfacing or glazing).
- Strong understanding of optical lens manufacturing processes and products.
- Analytical, inquisitive and customer-focused approach with excellent problem-solving skills.
- Confident communicator, comfortable engaging directly with customers and cross-functional stakeholders.
- Able to commute to our Birmingham facility.
It would be desirable if you had:
- Experience cutting, edging and fitting lenses into a variety of frame types.
- Previous experience in an optical manufacturing environment or relevant qualifications within the optics or vision care industry.
- Experience supporting continuous improvement initiatives and quality performance improvements within a manufacturing environment
Your Benefits
If you join ZEISS, you will have access to a range of benefits, including:
- 10% employer pension contribution (with a 4% employee contribution), bonus scheme, and private BUPA healthcare for you and your family.
- 25 days annual leave plus bank holidays (increasing with service), life insurance, and professional body subscriptions paid by ZEISS.
- Free ZEISS lenses for you, discounted lenses for friends and family, plus access to our employee wellbeing programme including premium Calm app membership.
Role Details
Location: 22 Gas Street, Birmingham, B1 2JT
Working Pattern: Full-time, 37.5 hours per week, Monday – Friday
Contract: 18-month FTC
ZEISS is committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, sexual orientation or gender identity.
Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
