Job Overview
We are seeking a friendly and professional Customer Assistant to join our team. This role involves providing exceptional service to customers, assisting with their enquiries, and ensuring a positive shopping experience. The ideal candidate will be approachable, organised, and eager to support our customers effectively. This is a paid position suitable for individuals who enjoy engaging with people and working in a dynamic environment.
Duties
- Welcome customers warmly and offer assistance as needed
- Respond to customer enquiries both in person and via telephone or email
- Provide information about products and services, including features and benefits
- Process transactions accurately using the point-of-sale system
- Maintain the organisation and cleanliness of the sales area
- Restock shelves and ensure products are well-presented
- Handle customer complaints professionally and escalate issues when necessary
- Support with inventory management and stock checks
- Assist in organising promotional displays and events
- Collaborate with team members to achieve sales targets and deliver excellent service
Requirements
- Previous experience in customer service or retail is advantageous but not essential; full training will be provided
- Excellent communication skills, both verbal and written
- Friendly, approachable, and confident when engaging with customers
- Organised with strong attention to detail
- Ability to work effectively as part of a team
- Flexibility to work during peak hours, including weekends if required
- Basic numeracy skills for handling transactions accurately
- A positive attitude and willingness to learn new skills
This position offers an opportunity to develop valuable customer service experience within a supportive team environment. We welcome applicants who are enthusiastic about delivering outstanding service and contributing to our organisation’s success.
Pay: £24,420.00-£47,361.67 per year
Work Location: In person
