Salary between £38,080 to £44,800 per annum
Location Lowestoft, Suffolk
This is a , full time vacancy that will close in 9 days at 23:59 BST.
About the role
Network Services Senior Technician
Full time, Permanent
Salary: Between £38,080 to £44,800 per annum depending on experience
Location: Suffolk
Are you an experienced water industry professional with strong technical knowledge and a passion for leading operational teams? We're looking for a Network Services Senior Technician to play a key role in supporting the safe, efficient, and compliant operation of our water distribution network across Suffolk.
In this hands-on leadership role, you'll provide technical guidance and day-to-day support to operational teams and contractor partners, helping to ensure that network activities are delivered to the highest standards of safety, quality, and customer service. You'll work closely with colleagues across Network Services and other business areas, using your expertise to support operational decision-making, resolve network issues, and continuously improve performance across the region.
No two days will be the same. You'll be involved in supporting the repair and maintenance of the water distribution network, investigating complex bursts and supply interruptions, undertaking site audits and quality inspections, and helping to ensure compliance with industry regulations and company standards. You'll also coach and mentor colleagues, helping to build technical capability and promote best practice throughout the workforce.
You'll be a visible leader in the field, providing direction when operational challenges arise, supporting safe systems of work, and working collaboratively with contractors, internal stakeholders, and customers to deliver positive outcomes. As part of the role, you'll also participate in a standby rota, providing technical and operational support during out-of-hours incidents and helping to minimise the impact of network events on customers and communities.
About You
We're looking for someone with significant experience within the water industry or a similar operational environment, coupled with strong technical knowledge of water network operations. You'll be confident leading and influencing teams, supporting colleagues to perform at their best, and making sound operational decisions in a fast-paced environment
You'll have experience providing technical leadership, working alongside contractors and operational teams, and maintaining high standards of safety, quality, and compliance. Knowledge
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Benefits to include, here’s just a few of them:
Enhanced maternity pay
Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
Company pension scheme
Digital GP
Award winning wellbeing website
Employee Assistance Programme
Life assurance
Qualification loans
Professional subscription
Buy and sell annual leave
Discounts and cashback offers
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
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Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
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Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
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Colleague benefits
We’re the great company we are because of you – our people. As our way of saying thanks, you'll be eligible to some of our wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
Documents
Business Plan 2025-30 - Essex & Suffolk Water - DownloadBusiness Plan 2025-30 - Main Report - DownloadBusiness Plan 2025-30 - Northumbrian Water - DownloadRestore and Regenerate - Our Environment Strategy to 2050 - Download
