Job Description:
We are seeking a professional very excited to be recruiting for a Hotel Receptionist here at the St Moritz Hotel. Located on the beautiful North coast, we are seeking a professional and welcoming person to join our team on a permanent basis. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an opportunity to work in a dynamic hospitality environment, delivering memorable experiences to our guests. Delivering excellent customer service and ensure our guests have the best possible stay. We are looking for someone who is friendly, confident and desires to create a fantastic guest experience of the highest standard, not just meeting, but exceeding expectations.
Key Attributes:
- - Previous hotel reception experience is preferable
- - Customer service experience
- - Immaculate presentation
- - Professionalism
- - Exemplary attention to detail
- - Superb communication skills
- - Good telephone, email and face to face manner
- - Work using your own initiative
- - IT skills & use of Microsoft
- - Approachable, friendly & positive mannerism
- - Remain calm under pressure and in difficult situations
Responsibilities:
- Represent the St Moritz brand through excellent attitude, behaviour and professional appearance
- Greet guests warmly upon arrival and assist with check-in procedures
- Manage guest reservations, cancellations, and modifications efficiently
- Provide accurate information about hotel services, facilities, and local attractions
- Handle guest enquiries via phone, email, or in person with professionalism and courtesy
- Process payments and maintain accurate billing records
- Address guest concerns promptly to ensure satisfaction and resolve issues effectively
- Maintain the reception area in a tidy and organised manner
- Collaborate with housekeeping and other departments to meet guest needs
- Uphold hotel policies and procedures to ensure safety and security
Skills:
- Excellent communication skills, including strong phone etiquette
- Previous experience in hotel reception or guest services is preferred but not essential; training will be provided for the right candidate
- Strong organisational skills with attention to detail
- Ability to remain calm under pressure and handle multiple tasks simultaneously
- Friendly, approachable demeanour with a professional attitude
- Knowledge of hospitality industry standards and customer service excellence
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
Work Location: In person
This role offers an engaging environment where your interpersonal skills can shine while contributing to memorable guest experiences. We welcome applications from individuals eager to develop their career within the hospitality sector.
Job Types: Part-Time/Full-time, Permanent
Contract length: 2 months
Benefits:
- Free parking
- Gym membership
- On-site gym
- On-site parking
Work Location: In person
Pay: Up to £26,436.80 per year
Benefits:
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
Work Location: In person
