OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
Hours per week: Monday to Friday 8am to 4pm or 9am to 5pm
German Speaking Role - Conversational level required i.e:
B2 (Upper Intermediate): Can communicate effectively in most work situations, participate in meetings, and understand complex discussions.
C1 (Advanced): Can use German flexibly and fluently for professional purposes, understand nuanced language, and communicate with minimal hesitation.
C2 (Proficient/Mastery): Near-native level fluency.
FM Experience preferred / Helpdesk system experience an advantage
Hybrid after training (3 days in office required)
The FM Coordinator is responsible for coordinating Facilities Management (FM) service requests
and ensuring effective communication between stores and service providers. The role focuses on
monitoring open tickets, following up on outstanding actions, responding to store and supplier
inquiries, maintaining accurate system records, supporting SLA compliance, and escalating
recurring issues that impact service delivery.
Role & Key Responsibilities
- Monitor and manage FM service tickets and work orders through the Service Channel
platform
- Review open-ticket queues and identify overdue or aging requests.
- Follow up with suppliers for status updates, attendance confirmations, and expected
completion dates.
- Track requests from creation through resolution and closure.
- Ensure tickets are updated accurately with all relevant information and documentation.
- Act as the primary point of contact for stores regarding FM service requests.
- Respond to supplier and store inquiries related to ticket status and service progress.
- Coordinate communication between stores and service providers.
- Escalate critical, unresolved, or recurring issues to the appropriate stakeholders.
- Support stores and stakeholders by providing guidance on service scope, contractual
limitations, and escalation pathways.
- Monitor service delivery against contractual requirements and highlight recurring gaps or
performance concerns.
- Maintain awareness of relevant contracts and service agreements to support effective
ticket resolution and supplier follow-up.
- Support root cause analysis and continuous improvement initiatives.
- Maintain accurate records within FM and ticket management systems.
- Produce reports on request
- Support the RFM’s and MOF in their daily business
The ideal candidate will have the following experience:
- Experience with Service Channel, or similar ticketing systems.
- Prioritization & Time Management
- Strong organizational, communication, and stakeholder management skills.
- Proficiency in Microsoft Office applications.
- Fluent German and English
Experience in Facilities Management, Service Desk, Helpdesk, Customer Service, or Service
Coordination
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
