Reception & Patient Care Administrator (Employed)
The Vale Clinic Podiatry & Physiotherapy | Wokingham
Salary: £26,325–£27,300 FTE (£13.50–£14.00 per hour)
Hours: Full-time or job-share applications considered
Working pattern: Monday to Friday, 8:45am–5:15pm (flexibility around working days can be discussed)
Help create an exceptional patient experience from the very first hello.
At The Vale Clinic, we believe exceptional healthcare starts long before treatment begins.
It starts with a warm welcome.
A reassuring voice on the telephone.
Someone who genuinely cares about making people feel valued from the moment they contact us.
We're looking for an enthusiastic, organised and compassionate Reception & Patient Care Administrator to become an integral part of our growing multidisciplinary team.
This is far more than a reception role. You'll play a key role in shaping every patient's experience while supporting our clinicians to deliver outstanding care.
If you enjoy helping people, thrive in a busy environment and take pride in delivering exceptional customer service, we'd love to hear from you.
About The Vale Clinic
Since opening in 2018, The Vale Clinic has built an excellent reputation for providing expert podiatry and physiotherapy services across Berkshire.
We combine clinical excellence with genuine compassion, helping people stay pain-free, active and independent.
Everything we do is guided by one simple principle:
Care that puts people first.
As our clinic continues to grow, we're looking for someone who shares our passion for delivering an outstanding patient experience.
What You'll Be Doing
As our Reception & Patient Care Administrator, you'll play a key role in ensuring the smooth day-to-day running of the clinic while delivering an exceptional experience for every patient.
Your responsibilities will include:
- Welcoming patients and visitors to the clinic
- Answering telephone, email and online enquiries
- Booking and managing appointments
- Processing payments and maintaining accurate patient records
- Supporting clinicians with administrative tasks
- Preparing treatment rooms and assisting with clinic organisation
- Supporting instrument cleaning and decontamination (full training provided)
- Helping maintain a professional, welcoming environment throughout the clinic
No two days are the same, making this an ideal opportunity for someone who enjoys variety, takes initiative and loves working as part of a close-knit team.
What We're Looking For
We're interested in the person just as much as the experience.
You'll thrive in this role if you:
- Love helping people
- Are warm, professional and approachable
- Enjoy working in a busy environment
- Have excellent organisational skills
- Take pride in getting the details right
- Communicate confidently both in person and over the telephone
- Are proactive and enjoy solving problems
- Enjoy working collaboratively as part of a supportive team
Essential
- At least two years' experience in a reception, customer service or administrative role
- Excellent written and verbal communication skills
- Strong IT skills
- Ability to prioritise and manage multiple tasks
- Excellent attention to detail
Experience within healthcare is advantageous but not essential, as full training will be provided.
Why Join The Vale Clinic?
We believe happy, supported teams provide the very best patient care.
When you join us, you'll become part of a friendly, professional workplace where you'll be encouraged to learn, develop and grow.
We offer:
- Competitive salary
- 28 days' annual leave (pro rata, including bank holidays)
- Workplace pension
- Uniform provided
- Funded training and development
- Monthly one-to-one support meetings
- Monthly team meetings and training
- Employee treatment benefits following successful completion of probation
- Team social events
- Opportunities for career progression as the clinic continues to grow
You'll also work alongside our Founder and Clinical Lead, Ronke Tinker, who brings over 20 years' experience across both NHS and private practice, offering valuable support and opportunities for learning within a collaborative multidisciplinary team.
Our Values
Everything we do is built around:
- Care that puts people first
- Compassion
- Integrity
- Respect
- Accountability
- Teamwork
- Excellence
We're looking for someone who shares these values and wants to make a genuine difference to people's lives.
Join Our Team
If you're looking for more than just a reception job and want to be part of a friendly, professional healthcare team that genuinely cares about both patients and colleagues, we'd love to hear from you.
How to Apply
Please send your CV together with a short covering letter explaining why you'd like to join The Vale Clinic.
[email protected]
If you'd like an informal chat before applying, we'd love to hear from you. Please call 0118 304 9389 and ask to speak with Ronke.
Pay: £26,325.00-£27,300.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
Experience:
- Reception Administrative: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
