LOCATION: London area
HOURS: 40 hours per week
SHIFT PATTERN: Monday to Friday (as business requires)
SALARY: 65,000 - 70,000 Per Annum DOE
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!
Job Objective & Responsibilities:
To facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills, the Regional Operations Manager will develop high-performing teams across multiple blue-chip and high-profile sites, consistently meeting or exceeding client service standards in security and cleaning operations
Main Duties:
Operational Excellence
- Lead comprehensive security, cleaning and other soft services operations across assigned regional portfolio of blue-chip/high-profile client sites
- Perform specific investigations as requested by senior management, ensuring compliance with industry standards and client requirements
- Implement and maintain quality management systems specific to security, cleaning and other soft services, conducting monthly quality assurance checks across all sites
- Ensure adherence to health and safety protocols, with particular focus on security procedures and cleaning chemical handling
Financial Management
- Meet budgetary targets and monitor financial performance across regional security, cleaning and other soft services contracts
- Strategic planning and setting key objectives for multi-site operations, ensuring profitability across diverse client portfolios
- Monitor expenditure and income against plan, implementing credit control measures and managing direct costs through efficient operational methods
- Secure and implement price adjustments when necessary, ensuring contract profitability while maintaining service excellence
- Review cost-efficient operating methods, managing margin improvements through enhanced productivity in security, cleaning and other soft services contracts
- Authorize wage sheets from Site/Contract/Branch Managers ensuring accurate payment and budget adherence across all security, cleaning and other soft services contracts
- Approve materials requisitions ensuring compliance with budgets and company-approved supplier lists for security equipment and cleaning supplies
Administrative Excellence
- Respond to customer queries promptly, both orally and in writing, maintaining high standards of client communication
- Set performance targets for regional management teams across security, cleaning and other soft services operations
- Attend monthly meetings with internal stakeholders and blue-chip clients, ensuring service delivery meets expectations
People Management & Development
- Recruit Regional Managers, Branch Managers, Contract Managers, Site Managers, and Site Supervisors with relevant security, cleaning and other soft services expertise
- Maintain current employment records, conduct staff appraisals, and identify candidates for future development within security and cleaning specializations
- Ensure employment procedures compliance and provide comprehensive training in security protocols and cleaning standards
- Implement company disciplinary and grievance procedures, ensuring all staff understand and follow established protocols
- Champion health and safety procedures across all operations, with emphasis on security risk management and cleaning chemical safety
Business Development
- Expand revenue base through retention of existing blue-chip clients and acquisition of new high-profile security, cleaning and other soft services contracts
- Support competitive tendering process, providing operational expertise for surveys, estimates, and proposals
- Drive growth through exceptional service delivery and proactive client relationship management
REQUIRED SKILLS AND EXPERIENCE
Person Specification:
Essential Requirements:
- Proven leadership experience managing security and cleaning operations across multiple sites
- Demonstrable experience with blue-chip/high-profile client environments
- Strong understanding of health and safety legislation and implementation
- Comprehensive knowledge of HR practices and employment law
- Excellent communication and interpersonal skills
- Strong commercial acumen and financial management capabilities
- Ability to take responsibility and show initiative in complex operational environments
- Must be willing and able to undergo BS7858 security vetting process
Desirable:
- BICS (British Institute of Cleaning Science) membership
- Previous experience managing security and cleaning services
- Track record of successful contract retention and growth in premium client environments
Important Note:
The successful candidate must successfully complete BS7858 security vetting as a condition of employment.
