CUSTOMER SERVICE- PART TIME WORK AVAILABLE
£12.93ph ⭐ Paid Training ⭐ Immediate Starts
Are you passionate about helping people and looking for a career that's different every day?
Ontrak Recruitment & Training is recruiting for Part-time Customer Service to join one of the UK's leading rail operators in Essex
Whether you're looking to build a long term career in the railway industry or gain valuable customer service experience, we'll provide full railway training, pay you while you train, and support you every step of the way.
WHY JOIN ONTRAK?
⭐ Earn £12.93 per hour
⭐ Full railway training provided
⭐ Paid whilst you train
⭐ Ongoing development and career progression opportunities
⭐ Dedicated support from our experienced management team
⭐ Work in a fast paced environment where no two days are the same
WHAT YOU'LL BE DOING
With Customer Service, you'll play a vital role in keeping passengers safe while delivering outstanding customer service.
Your responsibilities will include:
- Assisting passengers with luggage, pushchairs and accessibility needs
- Providing excellent customer service and travel information
- Maintaining a safe, secure and welcoming station environment
- Responding calmly and professionally to incidents and challenging situations
- Monitoring station security and reporting issues in line with railway procedures
- Working closely with station staff to ensure services run safely and efficiently
- Keeping station areas clean, tidy and presentable
WHAT WE'RE LOOKING FOR
We're looking for people who:
- Have previous customer service experience
- Enjoy working with people face-to-face
- Stay calm under pressure and enjoy solving problems
- Are confident communicators
- Take pride in providing excellent customer service
- Can work flexibly, including early mornings, evenings, weekends and Bank Holidays
- Can travel to various stations in Essex at 06:00am.
- Can work when there are events/ Rail replacements.
- Part time Work is available.
BEFORE YOU APPLY
Successful applicants must:
- Pass a pre-employment Drugs & Alcohol medical
- Provide proof of Right to Work in the UK and National Insurance documentation
- Have a good standard of spoken English in line with the requirements of the role
WORKING PATTERN
This is a temporary position. Shift lengths vary, however they are typically around 8 hours, with opportunities to work longer shifts when available. Please note that, due to the nature of railway operations, weekly hours can vary depending on client requirements and are across 7 days a week (weekend work is included). Whilst additional hours are often available, they cannot be guaranteed
START YOUR RAILWAY CAREER TODAY
If you're friendly, reliable and enjoy making a difference to people's day, we'd love to hear from you
Apply today for an immediate interview and take the first step towards a rewarding career in the railway industry
Pay: £12.93 per hour
Work Location: In person
