Yoke Vans designs and manufactures storage and conversion products for commercial vehicles. We are looking for a capable, organised person to join our sales and customer-service team.
This is primarily an inbound role. Our customers usually approach us with an existing requirement, so the role is less about cold calling and more about understanding what they need, providing accurate advice and quotations, and managing their enquiry through to booking and handover.
You will initially work closely with our experienced team to learn our products, systems and processes. As your knowledge develops, you will take independent ownership of customer enquiries while continuing to support the wider sales and customer-service team.
Key responsibilities
- Respond promptly and professionally to enquiries by phone, email, WhatsApp, social media and in person.
- Understand customers' vehicles, requirements, timescales and intended use.
- Prepare accurate quotations and clearly explain products, options, prices and lead times.
- Follow up quotations and convert suitable enquiries into confirmed orders and bookings.
- Set realistic expectations and avoid commitments that conflict with manufacturing capacity.
- Schedule work correctly, coordinate changes and keep customers informed.
- Handle routine customer problems and complaints calmly and constructively.
- Keep CRM, helpdesk and scheduling records complete, accurate and up to date.
- Work within agreed pricing, booking and customer-service guidelines.
- Escalate unusual specifications, significant complaints, discounts, refunds and scheduling conflicts appropriately.
- Provide dependable coverage and support to colleagues during busy periods.
- Identify recurring customer questions and practical process improvements.
About you
We welcome applications from strong customer-service candidates as well as people with sales experience. Most of our sales are inbound, so success depends on listening carefully, taking ownership and following work through accurately rather than using high-pressure sales tactics.
You should be able to:
- Communicate confidently and professionally by phone and in writing.
- Manage several enquiries across different channels without losing detail.
- Work accurately with prices, measurements and product information.
- Learn technical products, systems and processes.
- Maintain clear and reliable records.
- Work independently after training while recognising when to ask for support.
- Stay calm and organised when priorities change or a customer raises a problem.
Experience that would be useful
- Customer service by phone and email.
- Preparing quotations or processing orders.
- Inbound sales or sales administration.
- Scheduling jobs, appointments or installations.
- Using CRM, helpdesk or ticketing systems.
- Handling customer complaints.
- Automotive, manufacturing or other technical products.
Previous automotive or manufacturing experience is helpful but not required. Full product and system training will be provided.
Hours and location
This is a full-time, permanent, on-site role working Monday to Friday. The role is 40 hours per week with a 30-minute unpaid lunch break. An agreed regular start time between 8:00am and 9:00am is available, with the finish time adjusted accordingly.
The workplace is Crossoaks Farm, Crossoaks Lane, Borehamwood, Hertfordshire WD6 5PH. The site is not well served by public transport, so applicants must be able to travel to work reliably.
Pay and benefits
- £28,000 to £35,000 per year, depending on experience.
- Workplace pension.
- Statutory minimum holiday entitlement plus a paid day off for your birthday.
- Full product and system training.
The role is subject to a six-month probationary period. Start date to be agreed.
Pay: £28,000.00-£35,000.00 per year
Benefits:
Ability to commute/relocate:
- Borehamwood WD6 5PH: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This is a full-time, on-site role working Monday to Friday, 40 hours per week, with an agreed regular start between 8:00am and 9:00am. Are you able to work this pattern?
- Briefly describe any experience you have with phone and email enquiries, quotations or order processing, scheduling, CRM or helpdesk systems, and customer complaints. It is fine if you have experience in only some of these areas.
- What is your notice period and earliest available start date?
- What salary would you expect within the advertised £28,000 to £35,000 range?
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
