Job Ref: CRO1022
Branch: Crowne Plaza Newcastle
Location: Crowne Plaza Newcastle, Newcastle Upon Tyne
Salary/Benefits: £14.62 per hour
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 30/07/2026
Closing date: 30/08/2026
We believe great service starts with a happy, motivated team. If you are passionate about hospitality, leadership, and driving performance, we would love to hear from you.
The Role
As Assistant Restaurant Manager, you will support the overall management of the restaurant, taking a hands-on leadership role across both breakfast and dinner service. You will deputise in the absence of the Restaurant Manager, ensuring seamless operations, strong team performance, and exceptional guest experiences at all times.
This is a key leadership position focused on developing the team, driving revenue, maintaining compliance, and upholding the highest operational standards.
Key Responsibilities
Operations Leadership
- Lead and manage shifts across breakfast and evening service, ensuring smooth, efficient operations
- Deputise for the Restaurant Manager in their absence, taking full responsibility for the business
- Oversee opening and closing procedures, ensuring all checks and standards are consistently met
- Lead daily briefings and ensure clear communication across the team
- Maintain consistency in service delivery and uphold brand standards at all times
Team Development
- Support recruitment, onboarding, training, and ongoing development of team members
- Coach and mentor supervisors and team members to achieve their full potential
- Act as a role model, setting high standards for service, professionalism, and teamwork
- Drive team engagement and motivation to create a positive working environment
Commercial Performance
- Drive covers, sales, and upselling opportunities to maximise revenue
- Support the delivery of KPIs including labour, sales, and guest satisfaction targets
- Monitor performance and identify opportunities to improve efficiency and profitability
Rota Payroll Management
- Support with rota planning and make amendments in line with business needs and payroll budgets
- Ensure labour is scheduled effectively to match demand while controlling costs
- Monitor staffing levels throughout shifts and adjust where necessary
Guest Experience
- Deliver and champion exceptional guest experiences, ensuring every guest feels welcomed and valued
- Handle guest feedback professionally, resolving issues promptly and to a high standard
- Build strong relationships with guests to encourage repeat business
Compliance, Cleanliness Safety
- Take responsibility for compliance checks, ensuring all legal and company standards are met
- Maintain high standards of cleanliness, organisation, and presentation throughout the restaurant
- Ensure full compliance with health safety policies and procedures
- Conduct regular checks and audits to maintain a safe and compliant working environment
About You
- Previous experience in a supervisory or management role within hospitality
- Strong leadership and decision-making skills
- Commercially aware with a passion for driving sales and performance
- Excellent organisational skills with attention to detail
- Confident in managing rotas and labour budgets
- Knowledge of compliance, health safety, and operational standards
- Passionate about delivering outstanding guest experiences
- Positive, proactive, and motivated to progress further in management
Working Hours
- A mix of breakfast and evening shifts, providing variety and balance
Why Join Us?
- Be part of a supportive, people-focused team
- Clear progression pathway into senior management
- Ongoing training and development opportunities
- A positive working environment that values work–life balance
- The opportunity to make a real impact in a dynamic hospitality setting
What’s In It for You?
- Exceptional training and leadership development opportunities
- Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
- Paywise+ – access up to 40% of your earned pay and automatic savings options
- 24/7 Employee Assistance Programme and Virtual GP Via Mintago
- Salary Sacrifice options and retail discounts Via Mintago
- Free staff parking
- Access to hotel gym facilities
What's your passion? Whether you're into swimming, travelling or reading at Crowne Plaza we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Crowne Plaza Newcastle - Stephenson Quarter is a modern and stylish hotel located in the heart of Newcastle's vibrant Stephenson Quarter. The hotel offers contemporary accommodations with sophisticated design elements, ensuring a comfortable and luxurious stay for guests. With its convenient location near popular attractions such as St. James' Park and the Metro Radio Arena, Crowne Plaza Newcastle - Stephenson Quarter is the ideal choice for both leisure and business travelers. Guests can enjoy amenities such as a fitness center, on-site dining options, and versatile event spaces suitable for meetings and special occasions. Immerse yourself in the dynamic energy of Newcastle while experiencing the exceptional hospitality of Crowne Plaza Newcastle - Stephenson Quarter.
