We are at a critical time in our change journey as an organisation to ensure we have the right systems and services to deliver. We are preparing to upgrade to our Enterprise Resource Planning technology (through the Matrix Programme), improving our Shared Services and Functions (through the Integrated Corporate Services), and improving our oversight and relationship with our Public Bodies (while also preparing to onboard some of them to our Shared Services).
This is a critical role which requires customer and stakeholder relationship management, oversight of complex systems, an understanding of change to inform service improvements, and an ability to represent the Department as an intelligent client towards these external services, bodies and functions.
This role will lead the relationship for DESNZ with Integrated Corporate Services, ensuring DESNZ has a coherent, efficient approach to commissioning and receives a high-quality service. You will own the customer management for the services (where there is no retained function in DESNZ) for Estates, Security and Digital and ensure that DESNZ takes a joined-up approach as a customer for all services provided.
It will also oversee our Public Bodies function and team (which delivers appointments for public bodies, governance, assurance and public bodies reform), working closely with sponsorship teams and functions (incl. the ICS) to ensure DESNZ has the right systems in place. This aligns well with our relationship management needs with the ICS as some Public Bodies are now planning to take on services from the ICS.
