Flexspace operates and manages a diverse portfolio of commercial property across around 50 sites nationwide, providing office space, workshops and flexible business units to a wide range of customers. We are committed to delivering exceptional service while creating an environment where both our customers and employees can thrive.
We are now looking for a Regional Manager – North-East & Yorkshire (Harrogate-based) to take ownership of the performance, presentation and customer experience across our sites in the North-East and Yorkshire region. You will play a key and hands-on role in driving occupancy, revenue growth and customer satisfaction, while ensuring our sites are safe, compliant and well maintained.
This is a permanent, full-time role based in Harrogate, with regular travel across the region.
Take overall responsibility for the performance of the North-East & Yorkshire region, delivering against occupancy, revenue and profitability targets.- Lead, support and develop Centre Managers and on-site teams to ensure a consistently high standard of customer service and site presentation.
- Ensure all vacant units are in a ready-to-show/ready-to-occupy condition at all times, working closely with Facilities and contractors.
- Work with the Marketing team to ensure vacancies are effectively advertised and enquiries are handled promptly, including undertaking viewings within agreed timeframes.
- Monitor and manage arrears in partnership with the Credit Control team, proactively addressing debt risks and supporting the collection process.
- Maintain strong relationships with existing customers, driving retention and identifying opportunities to grow occupancy and revenue.
- Ensure Health & Safety policies and procedures are implemented and adhered to across all sites in the region, identifying and addressing any risks.
- Oversee site-level repairs, maintenance, landscaping and estate management requirements, escalating issues where necessary.
- Maintain accurate records, forecasts and reports, ensuring CRM and other systems are kept up to date.
- Monitor local market activity and competitor offerings, feeding insights back into pricing, product and marketing decisions.
- Champion Flexspace values and culture across the region, fostering collaboration and continuous improvement.
Proven experience in a multi-site management, regional management or area management role, ideally within property, facilities, hospitality or a related customer-focused environment.- Strong commercial acumen with a track record of delivering against occupancy, revenue and profitability targets.
- Experience leading and developing dispersed teams, with the ability to coach, motivate and hold people to account.
- Excellent relationship-building and communication skills, with the ability to influence at all levels.
- Highly organised, with strong time management skills and the ability to juggle multiple priorities across different sites.
- Comfortable working with data and systems to inform decisions and track performance.
- A full UK driving licence and access to your own vehicle.
- Determination, resilience and a hands-on approach, with a willingness to roll up your sleeves and get involved at site level.
- A customer-first mindset, always looking for ways to improve the experience for our occupiers.
We offer an annual bonus subject to individual performance.
Flexspace also offers 25 days’ leave plus bank holidays, as well as flexible start and finish times to fit in with you and the business.
We take our employees’ health seriously and, after 6 months’ service, offer an employee assistance programme plus a 24-hour GP line and support towards dental and optician costs.
We also offer discounts at various retailers, restaurants and destinations to help your salary go further.
Flexspace provide workshops, offices, storage and flexible business units at over 50 sites across the UK.
