Cowfold Medical Group are seeking a part time Counter Assistant to support our busy dispensary team.
We are a friendly patient focused doctors surgery based in West Sussex serving a rural patient population of approximately 5,000. patients.
We are looking for a friendly, patient focused person to be a welcoming face of the dispensary. Under the supervision of the dispensary manager you will be responsible for ensuring a face to face patient friendly service. Responsible for dealing with queries, taking payments and processing daily administrative duties. Working 21.5 hrs per week across 3 afternoons, 1pm-5.30pm and a Friday all day.
Key Responsibilities:
- Providing exceptional customer service at the dispensary counter and over the telephone.
- Processing paper, electronic, and online repeat prescription requests using SystmOne.
- Verifying NHS prescription exemption declarations and processing card/cash payments.
- Unpacking wholesaler deliveries, checking invoices, and maintaining stock rotation.
- Carrying out daily temperature checks and ensuring cold-chain items (e.g., insulin) are stored promptly.
- Managing uncollected prescriptions and assisting with prescription batch submission.
What We Are Looking For:
- Essential: GCSE English and Maths (Grade 4/C or above), strong IT skills, excellent accuracy and attention to detail, and a compassionate, professional customer service manner.
- Desirable: Experience using SystmOne, an active NHS Smartcard, or previous experience in a GP practice or pharmacy environment. An NVQ Level 2 in Pharmacy Services/Dispensing Assistant is advantageous but not essential.
Job Types: Part-time, Permanent
Pay: From £12.85 per hour
Work Location: In person
