We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.
We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.
We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.
Are you an experienced warehouse operations leader looking for your next challenge?
We're looking for an Operations Manager to join our fast-paced fulfilment operation in Lutterworth. Reporting to the General Manager, you'll lead warehouse operations across multiple shifts, ensuring service, quality, productivity and cost targets are consistently achieved.
This is a hands-on leadership role where you'll oversee people, processes and resources within a busy e-commerce and fulfilment environment. You'll play a key role in driving operational excellence, developing high-performing teams and delivering outstanding service to customers.
Key Responsibilities
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Lead day-to-day warehouse operations across Goods In, Picking, Replenishment, Packing, Returns and Despatch.
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Ensure effective labour planning and resource management to meet operational demands and productivity targets.
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Manage Shift Managers, Supervisors and Team Leaders, providing coaching, support and performance management.
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Drive continuous improvement by identifying process efficiencies and implementing operational enhancements.
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Monitor operational KPIs, service levels and costs to maximise performance and control expenditure.
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Build strong relationships with customers, carriers and internal stakeholders to ensure exceptional service delivery.
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Promote a positive, safety-first culture and ensure compliance with Health & Safety and security procedures.
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Support business change initiatives and operational projects across the site.
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Deputise for the General Manager when required.
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Working hours are predominantly Monday to Friday, 40 hours per week.
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Flexibility is required to support the needs of a 24/7 operation
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Annual leave enhanced with long service.
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Company Pension
- Long service rewards: both financial and leave-based.
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Health cash plan.
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Life assurance scheme.
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Critical Illness cover
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Access to our prestige benefits and rewards portal.
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Career development opportunities.
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Access to a well-established Employee Assistance Programme provider.
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And other excellent benefits you'd expect from a market leader.
What We're Looking For
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Significant Operations or Warehouse Management experience within a fast-moving FMCG, logistics, fulfilment or e-commerce environment.
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Proven ability to lead, motivate and develop large operational teams.
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Strong experience managing productivity, service levels, labour planning and operational costs.
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Data-driven decision maker with excellent analytical and problem-solving skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Strong stakeholder management and communication skills.
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Strong commitment to Health & Safety and compliance
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Experience managing third-party carriers (e.g. DPD, DX, Royal Mail)
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Confident using Microsoft Excel and other Microsoft Office applications.
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Experience in performance management, employee development, absence management and employee relations processes.
Lead the way as our new Operations Manager in Lutterworth. Step into a key role where you’ll drive performance, lead teams, and shape daily warehouse operations - apply today!
