Service Manager – Medical Gas Services
Location: UK (Hybrid / Office & Site Based)
Job Type: Full-time, Permanent
About SHJ Hospital Pipelines
SHJ Hospital Pipelines is a specialist provider of medical and laboratory gas pipeline installation, maintenance and servicing across the UK.
We are seeking a Service Manager to lead our Medical Gas Services team, ensuring safe, compliant and efficient service delivery while driving operational performance and customer satisfaction.
The Role
As Service Manager, you will be responsible for the safe, compliant and efficient delivery of our planned preventative maintenance and reactive medical gas service operations across the UK.
Leading a team of field service engineers and a dedicated office team, you will ensure work is delivered safely, on time and in accordance with customer requirements, industry standards and our Quality Management System. You will also oversee the effective use of our CMMS/ERP system (Protean), ensuring accurate service records, certification and asset management.
Key Responsibilities
- Manage, support and coordinate a team of field service engineers.
- Plan engineer workloads, service schedules and reactive call-outs to meet customer SLAs.
- Ensure accurate use of Protean for job management, time recording, asset history, parts usage and certification.
- Maintain complete, accurate and auditable service documentation.
- Act as the primary escalation point for technical, operational and customer service issues.
- Support engineer training, competency assessments and ongoing development.
- Ensure all service activities comply with HTM guidance, quality standards, company procedures and health and safety requirements.
- Monitor service performance, analyse operational data and implement continual improvement initiatives.
- Manage corrective actions and support internal and external quality audits.
Skills & Experience
You will be an organised and proactive service leader with experience managing mobile engineering teams within a regulated or safety-critical industry.
You will have:
- Proven experience managing a field service engineering team.
- Excellent planning, scheduling and resource management skills.
- Experience working within regulated environments, ideally healthcare or medical gas services.
- Strong knowledge of CMMS/ERP systems and mobile service management technology.
- A good understanding of quality management systems such as ISO 9001 and ISO 13485.
- Excellent communication and customer relationship skills.
- A continuous improvement mindset with strong attention to detail.
- A full UK driving licence.
KPIs/Success Measures (ISO 9001 / 13485 aligned)
You will help the business achieve:
- Over 95% of planned service visits completed on time.
- Over 90% first-time correct job completion.
- Accurate and complete service documentation and certification.
- Zero critical audit related to service delivery or records.
- Prompt resolution of corrective actions.
- High levels of customer satisfaction with reduced repeat visits and service issues.
What We Offer
- Competitive salary (dependent on experience)
- Company vehicle or car allowance
- Company pension
- Ongoing training and professional development
- Opportunities for career progression
- Supportive and collaborative working environment
- The opportunity to play a key role in supporting the UK's healthcare infrastructure
If you are an experienced Service Manager or looking to make a step up in the career ladder and looking to join a growing specialist engineering company where quality, safety and customer service are at the heart of everything we do, we would love to hear from you.
SHJ is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applications from all backgrounds and experience.
Pay: £55,000.00-£70,000.00 per year
Benefits:
- Company car
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
Work Location: In person
