Assistant Manager
Reading | Up to £32,000 + Bonus + Excellent Benefits
Lead a high-performing team in a fast-paced, customer-focused environment.
Lilac Street is recruiting on behalf of a well-known hospitality and leisure business for an experienced Assistant Manager to join their Reading location.
This is an exciting opportunity for a people-focused leader who enjoys developing teams, delivering exceptional customer experiences and driving commercial performance. Whether your background is hospitality, leisure, retail or another customer-facing environment, we'd love to hear from you.
The Role
Supporting the General Manager, you'll play a key role in the day-to-day operation of a busy, customer-focused venue. You'll inspire and develop your team, drive performance and ensure every guest enjoys an outstanding experience.
This is a hands-on leadership role where no two days are the same.
Key Responsibilities
- Lead, coach and motivate a high-performing team.
- Create a positive, inclusive and engaging working environment.
- Deliver an exceptional customer experience at every opportunity.
- Support the delivery of business objectives, KPIs and commercial targets.
- Analyse trading performance and identify opportunities to improve results.
- Plan staffing levels to meet customer demand while managing payroll costs.
- Recruit, train and develop new team members.
- Conduct performance reviews and provide regular coaching and feedback.
- Recognise and develop talent within the business.
- Ensure compliance with Health & Safety, company policies and operational standards.
- Support stock control, audits, maintenance and daily operational procedures.
- Work closely with the General Manager to maximise business performance.
About You
You'll be an enthusiastic and commercially aware leader with experience managing teams in a fast-paced customer environment.
You'll ideally have:
- Management or supervisory experience within hospitality, leisure or retail.
- A passion for delivering outstanding customer service.
- Strong leadership and people development skills.
- Excellent communication and organisational abilities.
- Commercial awareness and confidence working towards KPIs and targets.
- Experience managing rotas, payroll and staffing levels.
- Confidence using Microsoft Office, particularly Excel.
- A proactive, positive and hands-on management style.
Why Apply?
- Join a well-known and respected hospitality and leisure business.
- Genuine opportunities for career progression.
- A supportive leadership team and structured training.
- A varied, fast-paced management role where you can make a real impact.
- Competitive salary, bonus and benefits package.
If you're an experienced Assistant Manager looking for your next challenge, we'd love to hear from you.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
