Job Title
Dementia Information and Advice Coordinator
Contract
Full-time 35 hours per week
The Role:
The Memory Support Hertfordshire service is delivered by Carers in Hertfordshire and Age UK, providing information, advice and emotional support to unpaid family and friend carers, as well as people living with dementia.
Main duties:
(i) To be the first point of contact for all unpaid carers wishing to access a service provided by the Dementia Information and Advice Service for Age UK Hertfordshire and Carers in Hertfordshire
(ii) To work collaboratively with colleagues in the Dementia Information and Advice Service at Age UK and colleagues in Carers in Hertfordshire
(iii) To identify the needs of carers of people living with dementia and provide information, advice and support primarily by telephone and email
(iv) To support unpaid carers with advice through case work and to manage own caseload, prioritising cases as appropriate.
(v) To contribute to the monitoring and evaluation of the service by collecting statistical information as well as capturing the experiences of unpaid carers of people living with dementia through careful record-keeping using organisational systems.
(vi) To source, collate and maintain organisational knowledge of local and national service provision appropriate to the needs of unpaid carers of people living with dementia
(vii) To attend some meetings and events for unpaid carers of people living with dementia in order to provide information and advice
(viii) To provide carers of people living with dementia with information and advice on a range of issues including eligibility for carer specific benefits and support services.
(ix) To use Carers in Hertfordshire’s carer planning tool to assess the needs of carers of people living with dementia and to create a plan of support to help maintain their own wellbeing whilst caring.
(x) To complete the first level assessment and triage for referrals (including self-referrals) to the Admiral Nurse service.
Person Specification: Competencies:
Whilst the information above gives you the key tasks we offer full training and are focused on the values and skills below so please use the information below to guide what kind of evidence you use to show your suitability for the post.
➢ Communicates with carers of people living with dementia using empathy and sensitivity.
➢ At all times, provides advice that is accurate, current and in a style which is accessible and usable to a wide range of people
➢ Demonstrates open, honest and approachable and trustworthy behaviour.
➢ Raises awareness of what unpaid carers do to all external contacts.
➢ Listens attentively to identify priorities from complex carer situations and is able to reflect back and summarise carers’ concerns.
➢ Understands the boundaries that must exist in carer relationships and respects confidentiality.
➢ Ability to manage and motivate volunteers
➢ Empowers carers by providing them with enough information to make an informed choice and manages carers’ expectations.
➢ Always remains calm under pressure.
➢ Effective administrative skills and a good standard of IT skills including MS Office and the internet
➢ Views problems as challenges and proactively seeks creative solutions.
➢ Has active ways of preserving own wellbeing.
➢ Full UK driving license and access to a vehicle is essential.
Please note: This Job Description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the charity.
Equalities Statement
Carers in Hertfordshire is a flexible employer, committed to openness and equality of opportunity in every activity, from the way we recruit and promote employees to the way we deliver our services. It is a core responsibility of members, employees, and volunteers of the charity to ensure that every individual we come into contact with is treated with dignity and respect. We want our organisation to reflect the diversity of the population we serve, and we welcome applications from people from all backgrounds and diversities.
Mission Statement
Vision for the future Carers in Hertfordshire is concerned first and foremost to support the carer, whatever the caring circumstances or the condition of the person receiving care. We aim to ensure that all carers in Hertfordshire are recognised and valued; are informed and supported in their caring role; have an opportunity for a life outside caring; can exercise a collective voice; and can be involved in consultation and planning to ensure high quality support services for themselves and the people they care for.
Health Safety
The post holder is expected while at work, to take reasonable care for the Health and Safety of themselves and other colleagues who may be affected by their acts or omissions at work.
Pay: £26,490.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- On-site parking
- Sick pay
- Work from home
Experience:
- Working in advice and information service: 2 years (required)
- Working in Dementia Services: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Hertford SG14 1AX
