We're Hiring! – Full Time Office Administrator / Customer Care Co-ordinator
Carterton, Oxfordshire
Monday – Friday | 9:00am – 5:00pm with 1/2 for lunch
£25,000 - based on a 37.5-hour week
Are you organised, friendly, and enjoy helping people? We'd love to hear from you!
Fleximobility is a growing business specialising in wheelchair accessible vehicles, supporting individuals, families, charities, schools and care organisations across the UK. We are looking for a positive and reliable person to join our small, supportive team.
What you'll be doing:
- Ensuring calls are answered quickly and customer questions and queries are dealt efficiently by the right member of staff.
- Resolve customer concerns professionally.
- Maintaining records using our in-house systems (training given)
- Making appointments with garages for servicing our fleet vehicles throughout the country.
- Issuing documentation to our demonstrators and delivery drivers.
- Sending out invoices and taking payments swiftly where appropriate
- Communicating and working closely with colleagues to ensure best outcomes for the customers and the business
- Process booking for Hires and Leases accurately.
- Always maintain a high standard of customer service.
- Complete administrative tasks as required.
- Assisting with small marketing tasks.
Requirements:
- Excellent communication and interpersonal skills.
- Knowledge of phone etiquette and professional communication skills. An empathetic nature.
- Strong organisational and problem-solving abilities.
- Proficient in Microsoft Suite (Word, Excel, PowerPoint)
- Ability to work well independently and as part of a team.
- Attention to detail, and ability to multitask and prioritise tasks effectively.
- Previous customer service experience is desirable but not essential.
Why join us?
Be part of a growing company making a real difference to people's lives
Friendly and supportive working environment
Full training provided
If you think you'd be a great addition to our team, please send your CV and a short cover letter to:[email protected].
Pay: £25,000.00 per year
Benefits:
- Free parking
- On-site parking
Experience:
- Office Administration: 2 years (required)
- Customer Relations : 2 years (required)
- Computer skills: 2 years (required)
Language:
- Fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
