North West London Procurement Services (NWL PS), part of Central London Community Healthcare NHS Trust, provides procurement and supply chain management services to organisations across North West London.
The Business Operations Manager will support the Managing Director in delivering high-quality, efficient and effective services across the organisation. The post holder will build and maintain effective working relationships with a wide range of internal and external stakeholders and contribute to a collaborative, inclusive and customer-focused culture.
Working both independently and as part of a multidisciplinary team, the post holder will support business management, risk management, corporate governance and service development activities that contribute to the continued growth and success of NWL Procurement Services.
The Business Operations Manager will help identify and implement solutions that support service delivery and respond to operational challenges. They will assist the Managing Director in achieving organisational priorities and performance objectives through effective planning, problem-solving, communication and stakeholder engagement. The role requires strong organisational awareness, sound judgement and the ability to work across complex systems to support continuous improvement and high-quality outcomes.
Provide high-quality management and business support to the Managing Director.
Support the development and delivery of strategic business initiatives that align with organisational priorities and system-wide objectives .
Line manage graduate team members, promoting a culture of learning, inclusion and professional development to build capability and support career growth.
Lead communications and stakeholder engagement activity for the service, ensuring clear, consistent and effective messaging.
Lead on and contribute to key organisational initiatives by developing practical solutions, identifying and managing risks, and supporting effective decision-making and escalation where appropriate .
Coordinate and manage complex meeting schedules and governance arrangements, including support for senior leadership meetings, the Shared Services Board and other key forums led by the Managing Director.
Manage business, administrative and strategic projects across the division, working collaboratively with colleagues and stakeholders to deliver agreed outcomes.
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.
