Service & Hire Counter Assistant - Portree
MacGregor Industrial Supplies - Service & Hire Department
Full Time- 37.5 Hours
Step into a role where you keep everything moving
At MacGregor Industrial Supplies, service isn’t just repairing equipment — it’s about keeping customers working and teams connected.
We are currently seeking a Service/ Hire & Counter Assistant to assist with the day-to-day running of our busy Workshop & showroom. The role will involve dealing with customer enquiries, processing service & hire sales, stock replenishment and the general upkeep of the showroom.
Key Responsibilities
- Advise customers on availability of hire equipment requested
- Deal with hire/repair enquiries via phone and/or at the counter in a polite, appropriate manner
- Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing
- Advise customers promptly of any damage charges incurred to hire plant and notify the workshop to complete the repair efficiently to charge accordingly
- To carry out the administration of the Service and Hire department including ordering Parts and Liaise with service technician
- Arrange the dispatch of hire plant
- Where applicable arrange pre-delivery inspection for equipment sold
- Assisting engineer with when required
*May be required to carry out additional tasks relevant to your role
Skills & Experience
- Previous accounting experience is an advantage.
- Provide excellent customer service.
- The ability to deal confidently with people with clear and effective communication skills both verbally and written.
- IT literacy and experience of Microsoft packages with the confidence to learn new systems.
- Proactive, enthusiastic & self-motivated.
- Ability to multitask and prioritise.
- Can work alone under own initiative and within a team.
- Responsible and reliable with a flexible attitude.
- Ability to respond positively to new challenges and change.
- Technical knowledge would be an advantage.
What you’ll get
Valuable experience in a fast-paced service environment
- Supportive and friendly team
- Potential future opportunities within the business
Benefits:
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
Work Location: In person
