Position Overview
The General Housekeeping assistant supports the smooth operation of the hotel’s housekeeping Department This role is essential in delivering high-quality service, ensuring guest satisfaction, and maintaining the standards of the hotel’s Bedrooms
Key Responsibilities
Guest Service
- Clean Guest bedrooms to a high standard
- follow company process for linen and reporting reject linen
- Respond to guest inquiries, dietary needs, and special requests
- Ensure a clean and welcoming dining environment at all times
- Setup & Maintenance
- Maintain cleanliness of service stations, and back-of-house spaces
- Report any guest concerns or maintenance issues to supervisors
Skills & Competencies
- Customer Service Excellence: Friendly, attentive, and professional demeanour
- Communication: Clear verbal skills and active listening
- Teamwork: Ability to collaborate with front-of-house teams
- Attention to Detail: Precision cleanliness
- Adaptability: Comfortable working in fast-paced and changing environments
Working Conditions
- Shifts may include mornings, weekends, and holidays
- Standing and walking for extended periods required
- May involve lifting trays, carrying dishes
Pay: £12.71 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Referral programme
Work Location: In person
