Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Duty Manager at the exclusive Everglades Hotel
Under the inspiring leadership of our General Manager Sam Denning , you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate will have worked in a busy hotel environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. As Duty Manager you will have a fully flexible approach as working patterns will include days, evenings and weekends as required.
Hours vary to cover breakfast, lunch, dinner and evening functions.
The salary for this full-time position is £30,000 per annum
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To ensure you and the staff provide an outstanding professional service to our guests and provide an excellent guest experience which will increase our reputation and ensure maximum profit contribution to the hotel.
1. To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
2. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
3. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
4. To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
5. To ensure staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
6. To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
7. To ensure you and your team are aware of all hotel services and are proactive in the sale of these to guests.
8. To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
9. To ensure you and the team assist guests with any reasonable request for hotel services.
10. To ensure you and the team respond to complaints and find the appropriate solution.
11. Ensure you and the team take responsibility for the security of the Hotel and relevant storage areas
12. To ensure areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
13. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures
14. To ensure company policies relating to stock management and stock ordering are implemented and monitored, taking appropriate action to resolve problems..
15. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
16. To assist with the recruitment, selection and utilisation of operational staff to achieve the optimum use of staff resource in line with business peaks and troughs.
17. To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
18. Any other duties as required by Senior Management
About You
We would love you to be a passionate and motivating leader with previous Hospitality Management experience:
Required Criteria
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Educated to GCSE Standard or the equivalent including English and Maths
- A right to work within the United Kingdom
- Work well under pressure and be a team player
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Exceptional attention to detail
- Smart well groomed appearance
- Customer care experience
- Excellent communication, numeracy and IT skills
Previous management experience
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Skills Needed
Business Forecasting, Customer Service Telephony, Operations Management, Alice, Hospitality, Supervisory Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.
For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests... and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember the small details.
The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App
Salary
£30,000.00 per year
