Overview
As a Sales Advisor at Wholesale Domestic, you'll be the face of our brand, delivering exceptional service to every customer, whether they're buying a toilet seat or a full bathroom suite. You'll use your sales skills to help customers find the right products, support your team in achieving showroom targets, and maintain high standards of presentation and professionalism. This is a hands-on role where building relationships and creating memorable experiences is key.
As our showrooms are busiest at weekends, this role includes working every Saturday and Sunday as part of your contracted hours. You'll play a vital role in helping customers during our peak trading periods, ensuring they receive expert advice and an outstanding shopping experience whenever they visit.
This position is based at our Edinburgh Showroom, located at Unit 6, Fort Kinnaird Trade Park, 74 Newcraighall Road, Edinburgh, EH15 3HS.
Main Responsibilities
Your responsibilities include, but are not limited to:
- Welcoming and engaging customers, creating a positive and memorable experience.
- Using confident sales techniques, including upselling, to maximise opportunities while meeting customer needs.
- Accurately processing orders and estimates, liaising with other departments to ensure a smooth customer journey.
- Following up on estimates and web orders to secure sales and identify upselling opportunities.
- Promoting company products and offers, providing knowledgeable advice to customers.
- Working collaboratively with your team to achieve showroom and company targets.
- Maintaining showroom standards for ticketing, displays and cleanliness.
- Responding professionally to customer queries in person, by phone, and via email.
Additional Responsibilities (as required)
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Act as a keyholder, which may include opening and closing the showroom in the absence of management.
- Undertake designated safety roles such as First Aider and Fire Warden when necessary.
Person Specification
As a Sales Advisor, you will enjoy working with customers and helping them find the right products. You’ll need to be friendly, confident, and able to work well as part of a team:
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Give great customer service, making sure every customer feels welcome and supported.
- Communicate clearly and confidently, listening to what customers need and explaining options.
- Be interested in sales and products, and willing to learn so you can give helpful advice.
- Be motivated by achieving sales targets and KPIs, and take pride in reaching goals.
- Work well with others, supporting your team and creating a positive atmosphere.
- Stay organised and flexible, able to handle different tasks and keep things running smoothly.
- Take initiative and stay positive, focusing on meeting targets and solving problems when they come up.
Our Values, Your Actions
01. We Are Family
Work collaboratively with your team and colleagues across the business to deliver results. Be considerate of the needs of customers and teammates.
02. Trust & Respect
Be reliable and consistent – arrive on time, deliver what’s expected, and never over-promise.
03. Learn & Be Curious
Seek opportunities to learn and develop, welcome feedback, and use it to improve your skills.
04. Customer Obsession
Put customers at the centre of everything you do. Take ownership of their experience and support colleagues to do the same.
05. Deliver Outstanding Results
Embrace change and work as part of a team to achieve targets, and continuously improve.
Please visit https://www.wholesaledomestic.com/careers/ for more information
