Would you like to join a fast-growing (200+ staff), exceptionally brilliant global company?
Do you have experience in administration, ecommerce operations or product data management, with the ability to manage multiple priorities, maintain exceptional accuracy and keep processes running smoothly?
Do you want the chance to work with award-winning, globally recognised brands such as Disney, Warner Bros, Netflix, Nintendo, Minecraft and many more?
If so, we want you to join our E-Commerce team and become part of our journey.
This is a fantastic opportunity for someone with a couple of years' experience in an administration, ecommerce or operations role who enjoys organising information, coordinating multiple activities and making sure nothing falls through the cracks. Whilst experience with Amazon, online marketplaces or ERP systems would be beneficial, we are primarily looking for a highly organised, proactive administrator with excellent attention to detail and a willingness to learn
Want to know more? Just read on!
Paladone is an award-winning global wholesale giftware company, creating innovative lifestyle products that put a smile on customers' faces worldwide. Alongside our own branded ranges, we work with some of the world's most recognisable licences, including Disney, Harry Potter, Marvel and DC Comics and more.
In recognition of our continued growth, culture and international success, Paladone was proud to be named Employer of the Year and International Business of the Year at the 2025 Sussex Business Awards.
WeCool Toys is a global designer and manufacturer of dynamic toys, crafts and compounds, managing endtoend production, packaging and distribution. As part of Paladone Group Holdings, WeCool plays a key role in our international growth strategy.
We are looking for a talented and driven E-Commerce Merchandiser to join our E-Commerce team, reporting to our Vice President of E-Commerce.
This role will support the day-to-day running of our ecommerce channels, helping to manage product listings, stock availability, order processing and marketplace operations across platforms such as Amazon and other online retailers. You'll work closely with colleagues across E-Commerce, Finance, Supply Chain and Logistics to ensure our products are presented accurately and available to customers around the world.
E-Commerce Administration & Product Management
Creating, maintaining and updating online product listings.
Ensuring product information, imagery and content are accurate and compliant.
Supporting new product launches and merchandising activities.
Assisting with content updates and optimisation projects.
Order Processing & Operational Support
Processing orders through our ERP system.
Supporting invoicing and account administration activities.
Monitoring stock availability and supporting order fulfilment.
Coordinating with internal teams to resolve operational issues.
Stock & Inventory Management
Monitoring inventory levels across ecommerce channels.
Reviewing sales and stock data to identify trends and opportunities.
Liaising with warehouse and logistics partners to ensure smooth fulfilment.
Helping to resolve stock discrepancies and availability issues.
Marketplace & Customer Support
Supporting account health and marketplace compliance requirements.
Assisting with customer service escalations where required.
Monitoring marketplace performance and identifying opportunities for improvement.
Ensuring documentation and product information is maintained accurately
Previous experience in an administration, ecommerce, merchandising or operations support role. (2+ years)
Strong organisational skills and the ability to manage multiple priorities.
Exceptional attention to detail and pride in producing accurate work.
A proactive approach, with the confidence to take ownership and solve problems.
Excellent communication skills and the ability to build effective working relationships.
Good working knowledge of Microsoft Office, particularly Excel.
Experience using Amazon Seller Central, marketplaces or ERP systems would be advantageous but is not essential.
A willingness to learn and develop within a fast-paced ecommerce environment.
We're committed to supporting your life both inside and outside of work. You'll enjoy flexible hours, hybrid working, 25 days' holiday (plus bank holidays), additional wellbeing days, a Christmas closure and even a shorter day on your birthday.
Our culture is friendly and communityfocused, with a Social Committee, fully funded events, team socials and activities that bring people together.
Your health and wellbeing matter to us, so we provide paid medical appointment time, free eye tests and flu vaccinations, wellbeing resources, Mental Health First Aiders and Cycle to Work options.
We also support your financial wellbeing through a 35% staff discount on Paladone & WeCool products, retail savings, tech and furniture schemes, discounted legal services, access to financial advisers and an NHS TopUp plan.
We recognise and reward your contribution with annual pay reviews, bonuses, long service awards, peer recognition and a referafriend scheme.
With tailored development plans, funded training, professional qualifications, ILM leadership programmes and access to Litmos and LinkedIn Learning, you'll have everything you need to grow your career with an awardwinning employer.
If you are ready to join the Paladone team then click apply and submit your Resume, Covering letter, We aim to respond to all applicants within 10 working days.
