Are you searching for a new opportunity? We have an opening for a Collections Representative!
You’ll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs).
We have over four million customers but know there’s an even bigger opportunity out there and have ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.
Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday 9:00 – 17:30 No weekends or bank holidays.
Training: The main training period runs for the first 4-6 weeks and takes place face to face in the office.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once or twice a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is £26,850 plus benefits. There will be opportunities for further salary progression with the right focus on personal development.
Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
As a Collections Representative in Lending, you will support customers who have fallen behind on their loan repayments, helping them understand their options and agree sustainable solutions that reflect their individual circumstances.
This is a specialist collections role and requires a minimum of two years' experience working within a financial services collections, recoveries or arrears environment. You should be confident having conversations about arrears, affordability, vulnerability and financial difficulty, whilst delivering positive customer outcomes.
You will engage with customers through inbound and outbound calls, email and digital channels, working to understand the reasons behind financial difficulties and identifying appropriate repayment or forbearance solutions. You'll play an important role in supporting vulnerable customers, helping customers regain control of their finances and reducing arrears, whilst balancing business objectives and regulatory requirements.
Transferable/Essential Skills We Would Love You To Have
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs.
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis.
For more information on the DCS, please visit our inclusive business page on our careers site.
If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [email protected] prior to starting any assessments, in order that adjustments can be considered.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
