Position: Stairlift/Maintenance Engineer
Hours: 9:00am - 5:00pm (Mon-Fri) with on-call hours on rota basis
Type: Permanent, Full-time
Salary: £30k pa basic rising to £34k, plus bonus up to £45k pa
Areas: Leeds and surrounding area
GET SATISFACTION FROM HELPING PEOPLE RETAIN THEIR INDEPENDENCE
With over 40 stores, Ableworld is the leading Mobility and Stairlift Retailer in the UK. Our comprehensive range of products are all designed to give our customers greater independence and improved quality of life. Our ethical values make us stand out from our competitors, as we genuinely care about our customers’ well-being.
The role of Stairlift & Maintenance Engineer has become available in our Leeds store, based Stanningley Road, Armley. Initially this will be a dual role:
Stairlifts:
You will be responsible for customer quotes, surveys, installations, testing, upgrading, removing, repairing and maintaining straight and curved stairlifts. This is a hands-on role and you will be processing stock and deliveries received, therefore, the ability to lift and handle heavy items is essential. You will be instrumental in the success and growth of the stairlift business. Stairlift experience or a mechanical/electrical background would be an advantage but not essential as full training will be provided. The successful candidate will have a positive, can-do attitude and a desire to contribute, learn and grow within the business.
Maintenance:
The successful candidate will repair, service and maintain mobility equipment including scooters, wheelchairs, powerchairs and riser/recliner chairs for our customers. The role will include the collection and return of mobility equipment as well as onsite repairs and maintenance at our customers’ homes, where you will interact with our customers and help them maintain independent living, which will give the right candidate tremendous job satisfaction.
Duties will include:
● Offering a full customer service experience - quote, survey, install, service, repair
● Visiting customers in their home to provide advice, assessments and quotes
● Installation of standard and bespoke stairlifts
● Attending customer call-outs for repair and servicing of products
● Checking deliveries and good maintenance of stock
● Providing an out-of-hours call out service on a rota basis
● Checking, repairing and servicing products in the workshop and onsite
● Completing electronic checklists of work carried out
● Liaising with customers about repairs, servicing etc.
● Reflecting work carried out on our user-friendly till system
● Maintaining all tools, spares and equipment within a safe working environment
● Keeping the work area in a clean and tidy condition
● Supporting the store on deliveries, collections and general duties when required
Skills and Experience:
● Can-do attitude - motivated, flexible and enthusiastic
● Keen interest in engineering and machine repair
● Clear and detailed communication – written and spoken
● Excellent customer service skills
● Problem solving skills
● Time management skills - critical to organising tasks
● IT literacy and a willingness to learn new technology
● Experience of working independently and as part of a team
● A compassionate nature as we provide a service to vulnerable and elderly customers
● Methodical with attention to detail and a practical approach to work
● High-quality standards and workmanship
A full driving licence is essential for this role. A DBS disclosure will be required (for which Ableworld will meet the cost)
We will Offer You:
We believe that by providing our employees with a comprehensive package that includes training, competitive compensation, and performance-driven bonuses, we can create a workplace culture that fosters growth, innovation, and excellence. We are committed to investing in our employees and providing them with the support they need to succeed in their roles.
Employee Benefits:
As an employee of our company, you are entitled to a range of benefits that we believe will make your experience working with us more enjoyable and rewarding. Here are some of the benefits that we offer:
Paid Holidays:
You will start with 20 days of paid holiday per year, plus bank and public holidays. This entitlement increases with your length of service up to 25 paid days per year.
Company Pension Scheme:
We offer a contributable company pension scheme to all our employees, helping you to save for your future.
Store Discount:
As an employee, you and your immediate family members are entitled to a 20% discount on all items in our stores.
Company Bonus:
Achievable company bonus scheme for all employees.
To apply:
Please submit your CV and covering letter to [email protected]
Make sure you let us know for which job you are applying.
Our recruitment team will review your application and be in touch should you be selected for further consideration.
Job Types: Full-time, Permanent
Pay: £30,000.00-£34,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
