Location: Hancock Road, Bow (covering East London and Essex)
Rate: £23.72 per hour (Umbrella)
Contract: 3 Month Contract
Hours: Full Time
Vehicle: Company Van Provided
Pay: Bi-weekly
We are seeking a skilled Multi-Trade Technician with expertise in either Plumbing or Carpentry to join our dynamic Direct Repairs team. This role involves delivering responsive repairs and maintenance services to residents in East London and Essex. The successful candidate will be responsible for executing a variety of repairs efficiently and to a high standard, ensuring customer satisfaction and maximizing first-time fix rates. This position is ideal for someone who thrives in a fast-paced environment, takes pride in their work, and is dedicated to providing exceptional service to residents.
Responsive Repairs & Maintenance:-
Perform day-to-day repairs and maintenance in residential properties.
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Diagnose faults and implement effective repair solutions.
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Complete repairs efficiently and to a high standard.
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Ensure timely completion of jobs.
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Maximize first-time fix opportunities.
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Plumbing or Carpentry Works:
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Plumbing Specialism:
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Repair and replace taps, toilets, and pipework.
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Detect and repair leaks.
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Maintain kitchens and bathrooms.
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Carpentry Specialism:
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Repair doors, locks, and ironmongery.
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Maintain kitchen units and internal joinery.
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Repair windows and frames.
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Multi-Trade Duties:
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Undertake secondary trade repairs where competent.
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Perform minor decorating, patching, and finishing tasks.
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Support broader repair and maintenance activities.
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Customer Service:
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Deliver excellent customer service during all resident interactions.
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Communicate clearly about repair requirements and progress.
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Maintain professionalism in occupied homes.
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Ensure high-quality workmanship and customer care.
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Health & Safety:
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Adhere to Health & Safety regulations and company procedures.
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Complete all works safely.
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Use equipment and materials appropriately.
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Report hazards and safety concerns promptly.
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Record Keeping:
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Accurately complete job records and documentation.
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Update repair systems and records as needed.
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Team Working:
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Collaborate with colleagues and supervisors.
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Support the wider repairs service.
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Promote a positive "one team" approach.
Requirements:
Experience:-
Qualified or time-served Plumber or Carpenter.
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Experience in domestic repairs and maintenance.
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Experience working in occupied residential properties.
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Proven track record of excellent customer service.
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Ability to manage workloads independently.
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Skills & Competencies:
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Strong plumbing or carpentry skills.
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Ability to diagnose and resolve repair issues.
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Excellent communication and interpersonal skills.
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Strong customer service orientation.
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Good organizational and time management skills.
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Attention to detail and commitment to quality workmanship.
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Team-focused attitude with a strong "one team" ethos.
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Driving Requirements:
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Full UK Driving Licence with no more than 6 penalty points.
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Minimum of 2 years driving experience.
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No serious motoring offences in the last 10 years.
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Successful candidates will undergo driving licence checks.
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Based at Hancock Road, Bow.
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Mobile role covering East London and Essex.
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Regular travel between properties required.
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Working within occupied residential homes.
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Fast-paced responsive repairs environment.
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£23.72 per hour (Umbrella)
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3 Month Contract
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Company Van Provided
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Bi-weekly Pay
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Opportunity to join a busy Direct Repairs Team
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Varied workload across residential repairs and maintenance
Applications are particularly welcomed from candidates with experience as a Multi-Trade Technician, Multi-Skilled Operative, Carpenter, Plumber, Repairs Operative, Maintenance Technician, Property Maintenance Operative, or Social Housing Repairs Technician.
