Job Overview
We are seeking a friendly and professional Customer Assistant to join our team. This role involves providing excellent customer service, supporting merchandising efforts, and ensuring a positive shopping experience for all visitors. The ideal candidate will possess strong communication skills, organisational abilities, and a proactive attitude.
Responsibilities
- Greet customers warmly and assist with their enquiries in a courteous manner
- Support merchandising activities by arranging products attractively and restocking shelves as needed
- Handle transactions efficiently using the till system, including processing payments and issuing receipts
- Upsell products and promote special offers to maximise sales opportunities
- Maintain a clean and organised sales floor, ensuring products are well-presented
- Provide information about products and services to enhance the customer experience
- Manage phone etiquette when answering queries over the phone
- Assist in stock management, including stock rotation
- Support team members with daily tasks to ensure smooth store operations
Experience
- Previous experience in retail or customer service is advantageous but not essential; full training will be provided
- Strong communication skills in English
- Basic maths skills for handling cash transactions accurately
- Organisational skills to manage multiple tasks efficiently in a fast-paced environment
- Time management skills to prioritise duties effectively during busy periods
- Ability to demonstrate excellent phone etiquette and professional demeanour at all times
- Experience with upselling techniques and merchandising strategies is desirable but not mandatory
This role offers an engaging environment where you can enhance your customer service expertise while contributing positively to our team. We welcome motivated individuals eager to grow within the retail sector.
Pay: £10.85-£12.71 per hour
Benefits:
Work Location: In person
