Job Summary
As a Shift Manager, you’ll be the go-to leader during your shift, ensuring seamless service delivery across our diverse contracts – including Call Handling, Custody Healthcare, SARC, Home Visiting and Integrated Urgent Care. You’ll play a vital role in maintaining clinical and operational excellence, keeping our teams supported and our services running efficiently, 24/7.
Location: Segensworth West, Hampshire
Operating Hours: 24/7 operation – shift-based (Current pattern: 2 on, 6 off, includes weekends and public holidays)
Working Hours: 20 – 24 hours per week Reports To: Operations Manager – IUC/CAS
Key Responsibilities:
- Take charge of day-to-day operations as the senior decision-maker on shift
- Lead a team of clinical and non-clinical staff with professionalism and compassion
- Monitor and manage real-time service performance against key targets
- Coach, support, and supervise staff, conducting audits, appraisals, and investigations
- Ensure compliance with health & safety, safeguarding, and GDPR regulations
- Work closely with the Operations Manager and senior leadership on continuous service improvement
- Keep accurate records and assist in protocol updates and staff training
What We’re Looking For:
Essential:
- Proven leadership experience in a call centre or healthcare environment
- Excellent communication and interpersonal skills
- Confident decision-maker with sound judgment under pressure
- Ability to manage multiple services and competing priorities
- Proficient in Microsoft Office
Desirable:
- Knowledge of healthcare or social care frameworks
- Experience in stakeholder engagement and conflict resolution
Pay: From £16.20 per hour
Work Location: In person
