Tenancy Sustainment Officer
Location: This post is based at Horizon’s Livingston office. However, hybrid working is available with this role.
Salary: £44,377.00 - £46,689.00 pro rata (placing according to skills and experience)
Hours of Work: 21 hours per week, organised over Monday, Tuesday and Wednesday.
Alternative working patterns and/or working arrangements will be considered.
Horizon Housing Association is part of Link Group Limited. We are committed to supporting the development of diverse communities which include disabled people. We work to provide homes and housing related services which offer the opportunity for people to be independent and have choice and control in their lives. Horizon provide a high quality, customer focused repairs and maintenance service to Horizon’s tenants and customers across central Scotland.
Our values are:
- We are all different, equal and valuable
- Access to housing and services in the community of your choice should not be determined by impairment
- Disabled people have a right to participate fully in society – to be in the mainstream
- Disabled people should have the right to housing, services and facilities to enable independent living
The Role
At Horizon, part of Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
The Tenancy Sustainment Officer is part of the housing services team. The post holder provides advice and assistance to tenants and sharing owners of Horizon who are identified as requiring help to establish and sustain their tenancy. Depending on the individual, this may involve providing mentoring, assisting with areas such as welfare rights, money advice, education and employment support and sign posting to relevant agencies dependent on their particular needs.
About You
Educated to HNC level or equivalent, the Tenancy Sustainment Officer will have demonstrable experience of providing a service to vulnerable groups and have a working knowledge of the Welfare Rights and Benefits Systems.
You will have an understanding of Welfare Reform for landlords and their tenants and have experience of using housing databases and software packages.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Horizon’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Horizon employee, you'll likely benefit from the following:
- Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
- 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
- Opportunity to buy and sell holiday days
- Enhanced company sick and family friendly pay
- Our apprentices receive apprenticeship scheme consolidated salary increases
- Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
- Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
- Life assurance scheme providing death in service benefits
- Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
- Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
- Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
- Access to purchase annual corporate clothing vouchers
- Annual flu vaccination
- Access to a credit union savings and borrowing scheme
- Cycle to work scheme
- Access to discounts on mobile airtime plans and much more!
For a full list of benefits available to employees, please see the following link - https://www.horizonhousing.org/work-with-us
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This role is subject to Level 1 Disclosure check under the Disclosure (Scotland) Act 2020.
Closing Date: midnight on 7 September 2026
Interview Date: Interviews are being held on Tuesday 15 September 2026 at Horizon’s Livingston office.
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.
We would strongly encourage applicants to make their application as authentic to them as possible and ensure that it genuinely reflects the skills and experience that you can bring to the role. AI can be helpful with structuring answers in an application, however if overly relied on, it can risk an application appearing generic and less relevant to the role, which reduces the likelihood of being shortlisted.
As a large employer, we advertise jobs regularly on our own website and social media channels alongside other third-party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us.
Please note that CVs will not be considered.
Please notify our recruitment team at [email protected] if you would like:
- Help accessing the job information
- Need the application details in a different format
- Require any adjustments to the application process to support any disabilities or different needs you may have
We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations have step free or level access therefore may be accessible to applicants using mobility equipment such as wheelchairs and walking equipment however, if you have any specific access requirements, please let us know and we will be happy to provide more information and/or support.
As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.
