To provide an effective, professional and customer-focused receivables and income management service, supporting the timely collection and accurate administration of monies owed to the University.
The postholder will manage and progress allocated debts in accordance with University policies, procedures and agreed timescales, proactively resolve financial queries, process transactions accurately and maintain complete and appropriate records of actions taken.
The role will contribute to the achievement of departmental financial and service objectives by ensuring that outstanding balances are actively managed, risks are identified and escalated appropriately, and students, sponsors, staff and other stakeholders receive a responsive and professional service.
This role will include a large percentage of student interaction, both over the phone, face to face and by email via our StudentHUB.
The ideal candidate will have a background in a customer facing role, have an excellent telephone manner and be approachable, firm and friendly.
Previous experience in a finance/credit control/debt recovery environment and exposure to telephone/face to face customer interaction is essential.
There will be reliance upon your contribution in order to achieve targets so you will therefore be able to demonstrate your ability to adhere to deadlines and have an understanding of the importance of good quality customer service.
The Directorate for Finance, HR, and Infrastructure plays a critical role in shaping and supporting the University’s strategic and operational success. With a focus on excellence, efficiency, and people-centred practices, it delivers vital services that influence the daily experience of staff and students while enabling long-term institutional growth. These services span financial management, workforce development, and the maintenance of both physical and digital infrastructure - ensuring the University’s operations and ambitions are fully supported. With a clear focus on service quality, innovation, and people-first practices, the Directorate operates in close partnership with academic faculties and senior leadership to ensure institutional goals are achieved. It is driven by a commitment to excellence, service, and sustainable progress, promoting a culture where collaboration, innovation and transformation thrive. This is an opportunity to join a proactive, solutions-focused team whose work directly contributes to the University’s continued success.
This is a full time, permanent position with a starting salary of £34,007 per annum.
Interviews are expected to be held on 17th September 2026.
For informal enquiries, please contact Justin Carcavella, Receivables Manager.
Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.
We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is important to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.
To apply click on ‘Apply Now’. If, for accessibility reasons, you need to apply in an alternative format, please email [email protected] or call the HR Shared Services team on 020 8417 3118.
