Front of House / Member Services Team Member
Part-Time – 26 Hours Per Week
Aptitude Health & Fitness
About Aptitude
Aptitude Health & Fitness was founded with the vision of creating a premium yet welcoming health, fitness and wellbeing facility that is accessible to everybody, regardless of age, experience or fitness background.
Since opening in 2020, we have grown into one of the area's leading independent fitness facilities, offering a high-quality gym environment, a busy class timetable, wellness and recovery services, a thriving café, and an exceptional member experience.
As we continue to grow, we are looking for a friendly, professional and people-focused individual to join our Front of House team.
About the Role
The Front of House Team Member is one of the most important roles within Aptitude.
You will be the first and last person our members, guests and visitors interact with, helping to create the welcoming atmosphere and high standards of service that Aptitude is known for.
This is a varied role that combines reception duties, customer service, administration, sales support, café assistance and general day-to-day operations.
We are looking for someone who genuinely enjoys working with people, takes pride in delivering excellent service, and thrives in a busy environment.
Key ResponsibilitiesReception & Member Services
- Welcoming members and visitors in a friendly and professional manner
- Checking members into the facility
- Answering telephone calls, emails and enquiries
- Managing bookings and member appointments
- Assisting members with account queries and general requests
- Supporting membership administration and cancellations
- Promoting memberships, services and upcoming events
Customer Experience
- Creating a positive first impression for all visitors
- Building strong relationships with members
- Handling feedback, questions and complaints professionally
- Ensuring members receive exceptional service at all times
- Supporting member retention through excellent engagement
Café & Retail Support
- Serving drinks, snacks and retail products
- Processing payments and operating the till system
- Maintaining cleanliness and presentation standards
- Monitoring stock levels and reporting shortages
Facility Standards
- Ensuring reception, café and communal areas remain clean, tidy and welcoming
- Supporting opening and closing procedures
- Reporting maintenance issues when identified
- Helping maintain the overall presentation of the facility
Administrative Duties
- Membership administration
- Data entry and record keeping
- Supporting management with operational tasks
- Assisting with marketing activities and social media where required
What We're Looking For
The ideal candidate will be:
- Friendly, approachable and professional
- Passionate about delivering excellent customer service
- Organised and reliable
- Confident communicating with people from all backgrounds
- Comfortable working in a busy environment
- Proactive and able to use initiative
- Well presented and professional
- Comfortable working independently and as part of a team
Previous experience in customer service, hospitality, leisure, retail, reception or administration is advantageous but not essential.
Attitude, personality and willingness to learn are equally important to us.
Working Hours
Part-time – approximately 26 hours per week.
Shifts may include:
- Early mornings
- Evenings
- Weekends
- Holiday and sickness cover where required
Current operating hours:
Monday – Thursday: 05:45am – 9:00pm
Friday: 05:45am – 8:00pm
Saturday & Sunday: 07:45am – 4:00pm
Flexibility is highly desirable.
Benefits
- Complimentary gym membership
- Company pension
- Free on-site parking
- Staff discounts
- Ongoing training and development
- Opportunity to progress within a growing business
- Supportive and friendly team environment
Location
Aptitude Health & Fitness
Monument Place
Farndon
Cheshire
CH3
Applicants must be able to reliably commute for early morning and evening shifts.
Job Type
Part-Time – 26 Hours Per Week
Salary
National Living Wage / National Minimum Wage (dependent on age and experience).
Experience Preferred
- Reception or front of house experience
- Customer service experience
- Hospitality experience
- Retail experience
- Administrative experience
Why Join Aptitude?
At Aptitude, we're more than just a gym.
We're building a community-focused health, fitness and wellbeing business that genuinely changes people's lives.
If you're passionate about people, enjoy working as part of a team and want to be part of an exciting and growing business, we'd love to hear from you.
Pay: From £12.71 per hour
Benefits:
- Company pension
- Free fitness classes
- Free parking
- Gym membership
Ability to commute/relocate:
- Chester CH3 6QP: reliably commute or plan to relocate before starting work (required)
Experience:
- Front of house or cafe : 1 year (preferred)
Work Location: In person
