Position: Business Services Officer Grade 8 (Admin and Clerical)
Location: Matlock, DE4 3AG
Start Date: ASAP
Contract Duration: 12+ Months
Working Hours: 37 hours per week
Pay Rate: PAYE: £15.40 per hour
Job Responsibilities
- Provide high-quality administrative and business support services to ensure the effective operation of the team and wider service area.
- Manage a range of administrative processes, ensuring work is completed accurately, efficiently, and in line with organisational policies and procedures.
- Maintain accurate records, databases, systems, and documentation while ensuring compliance with information governance and confidentiality requirements.
- Apply relevant procedures, standards, and regulations to ensure service outputs meet required quality and performance expectations.
- Prepare reports, correspondence, meeting documentation, and other business-related materials as required.
- Support the monitoring of service performance, identifying issues and contributing to continuous improvement activities.
- Provide guidance and support to colleagues on administrative processes, systems, and procedures.
- Investigate and resolve routine and complex administrative queries using initiative, judgement, and problem-solving skills.
- Liaise effectively with internal departments, external partners, and service users to provide a professional and responsive service.
- Organise and coordinate meetings, appointments, and service activities, ensuring effective communication and follow-up actions.
- Support financial, procurement, staffing, or operational processes where required.
- Ensure all work is completed within agreed timescales while maintaining accuracy and attention to detail.
- Provide supervision, guidance, and support to administrative colleagues where required.
- Assist with the implementation of service improvements, process reviews, and changes to working practices.
- Maintain a strong customer focus and contribute to delivering positive outcomes for service users and stakeholders.
Person Specification
Essential Requirements
- Significant experience working within an administrative, business support, or clerical environment.
- Comprehensive knowledge and experience of administrative procedures, systems, and processes.
- Clear understanding of standards, regulations, and quality requirements relevant to the role.
- Strong organisational skills with the ability to prioritise workload and manage competing deadlines.
- Excellent written and verbal communication skills.
- Ability to research, investigate, and resolve problems independently using initiative and sound judgement.
- Experience maintaining accurate records and handling confidential information appropriately.
- Strong IT skills, including experience using Microsoft Office applications and business systems.
- Ability to work effectively both independently and as part of a team.
- Experience providing guidance, support, or supervision to colleagues.
- Ability to build effective working relationships with internal and external stakeholders.
- Strong attention to detail and commitment to delivering accurate, high-quality work.
Desirable Requirements
- Experience working within a local authority or public sector environment.
- Experience supervising administrative staff or supporting team performance.
- Knowledge of information governance, data protection, and confidentiality requirements.
- Experience supporting service improvement initiatives and process changes.
- Experience preparing reports, analysing information, and supporting operational decision-making.
Job Reference: 5301460
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 12 months
Pay: £15.40 per hour
Experience:
- administrative, business support, or clerical: 2 years (required)
- using Microsoft Office applications : 2 years (required)
- preparing reports, correspondence, meeting documents: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
