About the Role
We're looking for an organised and customer-focused Sales Administrator to join our friendly team in Redhill. You'll play a key role in supporting the sales process from initial customer enquiry through to delivery, ensuring quotations, orders and customer information are processed accurately and efficiently. Working closely with customers and colleagues across the business, you'll help deliver an outstanding customer experience while supporting the smooth day-to-day operation of our Sales team.
Main Responsibilities
- Process customer enquiries, quotations and sales orders accurately.
- Manage customer orders from receipt through to delivery.
- Keep customers updated on order progress and respond to enquiries.
- Liaise with Production, Stores and Finance to ensure orders are fulfilled on time.
- Arrange customer deliveries and prepare invoices where required.
- Process warranty claims and customer documentation.
- Maintain accurate customer records within our ERP (Odoo) and CRM (HubSpot) systems.
- Monitor outstanding orders and proactively follow up where required.
- Support continuous improvement initiatives, including new systems, automation and AI.
- Provide general administrative support to the Sales team.
The Person We're Looking For
We're looking for someone who is highly organised, enjoys working with people and takes pride in delivering excellent customer service. You'll have strong administrative skills, excellent attention to detail and be confident managing multiple tasks in a busy environment. You'll be proactive, dependable and enjoy working as part of a team, while also being able to work independently and use your initiative. Experience within a manufacturing or engineering business would be an advantage, but above all we're looking for someone with the right attitude and a willingness to learn.
Why Join Us?
With us, we're more than just colleagues, we're a team. We have a genuine family-like culture where people support one another and everyone's contribution is valued. We work hard and are passionate about what we do, but we also believe work should be enjoyable. From company social events and team activities to everyday collaboration, you'll be joining a friendly, welcoming business where teamwork, respect and a sense of humour are all part of the working day. As we continue to grow, we're embracing new technology and AI to help us work smarter, giving our people more opportunities to develop and make a real impact.
Pay: £28,840.00 per year
Benefits:
- Company pension
- On-site parking
Application question(s):
- Have you used an ERP or CRM system at work? (if yes, which ones?)
- Have you worked in a manufacturing or engineering business?
- Have you supported B2B customers by phone and email?
- Can you manage multiple tasks and deadlines?
Experience:
- Sales Administration: 2 years (required)
Work Location: In person
