Matchday Lottery (Scratch Card Sales) Staff

Wolverhampton Wanderers FC -
Wolverhampton

Apply Now

Job details

Qualifications

Sales
English
Typing
Business coaching
Communication skills
Time management

Full job description

JOB DESCRIPTION

JOB TITLE: Matchday Lottery (Scratch card sales) Staff
DEPARTMENT: Ancillary Sales
REPORTS TO: Sales, Revenue & Projects Manager
LOCATION: Molineux Stadium
HOURS: Matchdays – evening and weekend availability required (Casual)
DATE: December 2025

We are Wolves. English football’s original innovators.

As a founding member of the Football League, we boast one of the richest histories in the beautiful
game, shaping modern football while always staying true to our Old Gold roots.

A football club which represents a city built on grit and togetherness and one that is defined by
ambition; from pioneering floodlit football to succeeding at the highest levels of the English and
European game.

Always looking forward and determined in the face of challenge, bright in spirit and unified by the
bond between players, staff and supporters, while remaining humble and grounded in the values of
our Wolverhampton community.

At Wolves, we honour the past, while seizing the future.

We are committed to safeguarding and promoting the welfare of children, young people and
adults at risk. We expect all colleagues and volunteers to share this commitment. This means that
the post-holder is required to apply all relevant policies and uphold the Club’s commitment to
safeguarding children, young people and adults at risk

_____________________________________________________________

Job purpose

Wolves are looking to expand the number of sellers to support the sales of Wolves Lottery scratch
cards on Matchdays in the corporate hospitality areas and within the general stand concourses at
the Molineux Stadium.

_____________________________________________________________

Key responsibilities

Sales Targets- Work towards achieving sales targets and KPIs set by the Ancillary Sales Manager
on Matchdays

Customer Service Excellence: Deliver exceptional customer service with a positive can-do
attitude

Product knowledge: Maintain a thorough understanding & Knowledge of Wolves Lottery and it’s
offerings

Event Management: Attend events with excellent time-management ensuring timely presence
at required locations

Dependability: Be responsible, dependable and a conscientious individual in all tasks

Professional Appearance: Uphold & Maintain a professional appearance, specifically in the
corporate areas

Team Player: Collaborate effectively as a Team-Player while also being capable of working
independently

_____________________________________________________________

General responsibilities

Compliance with Club policies
Compliance with the Club’s health and safety procedures
Compliance with the Club’s safeguarding policies
To promote the Club’s values of progressive, humble, determined, bright and unified
To work consistently to embed equality & diversity into the Club
To undertake such other duties as may be reasonably expected
To maintain professional conduct at all times

_____________________________________________________________

Equality, Diversity, and Inclusion

The post holder will demonstrate a strong commitment to equality, diversity, and inclusion,
supporting the organisation’s strategic aims to remove barriers and address inequality. You will play
an active role in promoting an inclusive, discrimination-free environment that ensures fair access to
opportunities and resources. This includes fostering a culture of dignity, respect, and belonging
where everyone is empowered to contribute, perform, and reach their full potential.

_____________________________________________________________

Safeguarding Statement

We are committed to safeguarding and promoting the welfare of children, young people and adults

at risk. We expect all those associated with WWFC to share this commitment. This means that the

post-holder is required to apply all relevant policies and uphold the Club’s commitment to

safeguarding children, young people and adults at risk.

__________________________________________________________

Key relationships

General Public

Ancillary Sales Staff

Other Heads of Department that operate on Matchdays

____________________________________________________________

PERSON SPECIFICATION

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Essential
An understanding of Safeguarding children, young people and adults at risk and wellbeing

considerations.

Desirable

A knowledge of scratch cards and gambling legislation
A good knowledge of Wolverhampton Wanderers Football Club is preferable

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential
Ability to use payment systems, including contactless card machines
Strong administration skills
A clear understanding of the importance of customer information and keeping it secure

Desirable

Proven track record of results and exceeding sales goals

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential
Understanding of how to work safely with children, young people and adults at risk to uphold

Safeguarding best practice.
An excellent communicator with expertise interacting with the public, building an immediate face-

to-face rapport and the ability to be motivated using your own initiative
The confidence to sell ideas, items and be able to influence opinions
Build relationships and communicate effectively to inspire others to contribute to support Wolves

Lottery
An excellent work ethic and a drive to succeed
Understanding of how to work safely with children, young people and adults at risk to uphold

Safeguarding best practice

Experience: proven record of experience in a particular field, profession or specialism.

Essential
Knowledge and experience in a customer-facing role

Desirable

Previously worked within sales or as a Canvasser (not necessarily gambling or society lottery)

Qualifications: the level of educational, professional and/or occupational training required

Essential
This position is subject to a satisfactory DBS check. The successful candidate must have a clear and

appropriate DBS certificate in place prior to commencing employment, in line with our safeguarding
obligations

Apply Now

Jobseeker tools

Employer Tools

Browse

Stay Connected