Service Advisor
Hatfields Jaguar Land Rover Hull
Pay: £32,000 with a £8,400 Bonus Opportunity PA
Monday Friday 08:00am 18:00pm (45 hours per week)
Why Join Hatfields?
-
Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
-
Celebrate your special day with an extra day off on your birthday
-
Contributory workplace pension scheme
-
Our industry-leading Family Leave Policies ensure youre supported when it matters most
-
Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
-
Take a paid day to volunteer and give back to a cause close to your heart
-
We believe in recognising dedication and loyalty, thats why we celebrate long service milestone anniversaries
-
Unlock your potential with tailored training and endless career growth opportunities
-
Access high street discounts to make the everyday a little more rewarding
-
Know someone perfect for Hatfields? Earn rewards through our internal referral scheme
About the role...
-
Be able to effectively manage your time ensuring that you are prepared for the day ahead.
-
You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability.
-
Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment.
-
You are expected to upsell clients additional products such as any identified work from the EVHC, services, & service plans.
-
Actively listen to clients concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix.
-
Process client information and vehicle details accurately in our systems.
-
Process and invoice warranty claims, ensure accurate documentation, timely submission and compliance with company with company and manufacturer guidelines. Maintain detailed records and follow up on outstanding claims.
-
Keep clients updated of progress throughout the repair process.
-
Coordinate with workshop controller to ensure timely completion of repairs.
-
Produce accurate invoices detailing the work carried out.
-
Ensure that clients are completely satisfied post visit.
-
Be competent in handling client complaints and objections.
-
Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.
About You
To succeed as a Service Advisor, you will:
- Have experience in a customer-facing role, ideally within automotive or aftersales
- Demonstrate excellent communication and relationship-building skills
- Be able to manage workload effectively while maintaining KPIs
- Be confident upselling services, repairs, and service plans
- Thrive in a fast-paced environment and stay organised under pressure
- Be IT literate and comfortable using internal systems
- Hold a full UK driving licence
- Be able to pass a satisfactory DBS check
If youre passionate about delivering exceptional customer service and want to build a career with a prestigious automotive brand, wed love to hear from you.
Apply today and join the Hatfields Jaguar Land Rover Hull team.
