Location: York
Pay: £19.91 per hour
Hours: Average 33.6 hours per week + regular overtime opportunities
Why this role stands out
This is a highly paid, high-responsibility control room role at the centre of Britsafe’s operations.
You won’t just be watching screens — you’ll be:
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Coordinating staff across multiple sites
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Managing live operational issues in real time
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Acting as a first response point during incidents and emergencies
With an exceptional hourly rate of £19.91 and frequent opportunities to increase your earnings through additional shifts, this role is ideal for someone who wants both responsibility and reward.
The Role
Working in a busy, fast-paced control room, you will play a critical part in ensuring the smooth running of operations across multiple client sites.
This is a highly technical position, requiring confidence with a variety of IT systems and the ability to manage large amounts of information accurately and efficiently.
Key responsibilities include:
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Monitoring staff attendance, rostering, and deployment across sites
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Using multiple systems to check pay, billing accuracy, and shift allocation
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Managing patrol monitoring systems and site activity logs
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Acting as the primary escalation point for operational issues and emergencies
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Responding to alarms and coordinating rapid responses
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Arranging cover for absences and resolving staffing gaps in real time
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Escalating performance or welfare concerns appropriately
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Maintaining clear, accurate records of all incidents and actions
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Handling a high volume of incoming calls and communicating confidently with staff, clients, and emergency services
Shift Pattern
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Rotating days, mids, and nights
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Average 33.6 hours per week
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Includes two out of every five weekends
Shift times:
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Day: 08:00 – 16:00
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Mid: 16:00 – 00:00
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Night: 00:00 – 08:00
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Weekends: 08:00–20:00 or 20:00–08:00
About You
This is not an entry-level role — we are looking for someone who is:
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Highly IT literate and comfortable using multiple systems simultaneously
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Able to work in a fast-paced, high-pressure environment
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Proactive, alert, and quick-thinking
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A strong communicator who can confidently manage a high volume of calls
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Organised and detail-focused, with excellent record-keeping skills
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Committed, reliable, and able to work days, nights, and weekends
A full SIA License is essential - no applicants will be considered without this.
