Location: Audi VW Centre, Melksham
Job Type: Temporary
Hours: Full-Time (Monday to Friday)
Salary: Dependent on experience
About Us
Audi VW Centre is an independent specialist servicing and repairing Audi, Volkswagen, SEAT, Škoda and other VAG vehicles. We pride ourselves on delivering exceptional customer service alongside high-quality workmanship.
We are looking for a friendly, organised and professional Temporary Reception & Service Administrator to support our front-of-house operation.
The Role
As the first point of contact for customers, you will play an important role in creating a positive experience from the moment they contact or visit the business. You will support the service team with administrative duties, customer communication and day to day reception responsibilities.
Key Responsibilities
- Answer incoming telephone calls professionally and efficiently.
- Welcome customers into reception and assist with enquiries.
- Book service, repair and MOT appointments.
- Contact customers regarding bookings, updates and vehicle collection.
- Maintain accurate customer records and vehicle information.
- Process invoices and customer payments.
- Assist with service administration and filing.
- Support the workshop and service team with general administrative tasks.
- Ensure reception and customer waiting areas remain clean, tidy and welcoming.
- Manage incoming emails and direct enquiries appropriately.
- Assist with holiday and sickness cover across the front of house team.
Skills & Experience
Essential
- Excellent communication and customer service skills.
- Strong organisational skills and attention to detail.
- Good computer literacy.
- Ability to work independently and as part of a team.
- Professional and friendly telephone manner.
Desirable
- Previous reception, administration or customer service experience.
- Motor trade experience.
- Experience using garage management systems.
- Driving License
Personal Attributes
We are looking for someone who:
- Takes pride in delivering outstanding customer service.
- Is reliable, proactive and well organised.
- Has a positive and professional attitude.
- Enjoys working in a busy environment where no two days are the same.
What We Offer
- Friendly and supportive working environment.
- Training and ongoing support.
- Opportunity to gain experience within the motor trade.
- Staff discount on servicing and repairs.
This is a temporary position to support the business during a period of staff absence and increased operational demand, although there may be future opportunities within the company for the right candidate.
Pay: £10.85-£12.71 per hour
Work Location: In person
